Now i dont have the scan for hardware changes

Anonymous
2018-11-23T20:24:32+00:00

I am desperately trying to get my camera back. first it came up with a error message. so I came here and someone said to uninstall the camera and restart the computer. I did that and now I cant find the camera icon in device manager. I came back here and asked again. I pretty much got the same reply but they said to go to action and "scan for hardware changes" I don't have that option and now im lost again. I don't get it because other than my firewall which ive since removed I have made zero changes to my computer and my camera was working 2 months ago and now its not. I don't know if there is an automatic update that I don't know about. but I went through the steps if it was updated and still nothing. it said if all else fails call the company that the camera belongs to, but I uninstalled so how am I supposed to know the name of it ?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-11-24T03:49:28+00:00

    Hi,

    Check the setting for the webcam with the Fn + F6 as described in the Quick Guide Section III.. Function keys...

    Also on page 2-13 of the manual...

    Model Web Page.. https://ca.msi.com/Laptop/GE62-7RD-471CA-Apache.html

    Support and Quick Guide Page... https://ca.msi.com/Laptop/support/GE62-7RD-471CA-Apache#down-quickguide 

    I don't see anything about a driver listed for the webcam for Windows 10 x64... Is that what was preinstalled on your machine ?

    It seems very strange that you are missing so many settings and options... Something is not right...

    How are you signed into the computer ?

    Are you using a Microsoft Account ?

    BTW... Your camera is in fact a "WebCam" according to your manual, although it may have other uses..

    The term WebCam does not all in itself indicate whether the camera is internal or external...

    Your latest Device Manager picture indicates the camera is not connected...

    That may be because it is turned off with the Functions Keys... That would be an easy fix if that is the case..

    EDIT... I just noticed on the user's manual page 2-13 that the camera is turned off by default...

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  2. Anonymous
    2018-11-24T03:27:15+00:00

    When available please run the administrative command prompt command to collect logs and post a zip into this thread.

    Include in the zip dxdiag.

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  3. Anonymous
    2018-11-24T02:55:29+00:00

    How did you delete antivirus and which ones ?

    >when i uninstalled the camera it was deleted so now i have to find away to retrieve the camera icon

    When ?

    I explained how to delete the driver, ir doesn't delete the icon.

    Which error message ?

    Type camera in search zone and tell me exacly what happens

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  4. Anonymous
    2018-11-24T02:52:24+00:00

    i deleted all antiviruses today 

    its still loading. 

    when i uninstalled the camera it was deleted so now i have to find away to retrieve the camera icon

    and yes i did reboot my computer but it did nothing. and when i open the camera its still the error message

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  5. Anonymous
    2018-11-24T02:43:02+00:00

    this is what it shows. how do i get my camera icon back to fix this thing

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