Now i dont have the scan for hardware changes

I do not have that option at all. the only action option I have when I click it is help.  and no scan for hardware its just on the individual icons

but the camera is uninstalled so I cant can for hardware. before I uninstalled it I did the scan for hardware and it did nothing

see the screencap.

Do you have scan for hardware changes at all?

Is the camera listed under ‘other devices’?

Is the camera in-built or a USB camera?

If in-built then visit the PC maufactuer’s website & look for the model number & it should tell you the camera as well as giving you the drivers for it, reinstall the drivers to see if the camera appears.

Hi Laura. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

Try resetting the Camera app at Settings > Apps > Apps & Features > Camera > Advanced Options.

Did you enable the Privacy setting to allow apps to use your webcam?

https://www.top-password.com/blog/enable-disabl...

https://privacy.microsoft.com/en-us/windows-10-...

Try the Hardware & Devices troubleshooter at Settings > Update & Security > Troubleshoot.

Try Updating the webcam driver from the PC maker's Support Downloads webpage for your exact model. Install it even if it's the same or newer than the one in Device Manager reached by right clicking the Start button.

Also compare all other drivers including Chipset, display, sound, etc to make sure you have the latest on the PC maker's Support Downloads web page.

Right click Start button to access Device Manager, locate Webcam device (if necessary from View tab Show Hidden Devices), on Driver tab see if Roll Back is available, if not try Update Driver, first automatically, then Browse, then Let Me Pick to try all previously installed Drivers.

If these fail try to Uninstall the Driver, restart PC to reinstall.

If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

This is the most stable way to change to the newer version and because it reinstalls WIndows while keeping your files and programs in place, fixes most problems. It also brings all Windows Updates to date.

If there are any hurdles during install then these steps can overcome them: http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Hi.

Try going back to a previous Windows point to repair.

Follow the steps below to restore your computer to a previous date using a restore point:

1- Type recovery in the search box of the taskbar and choose Recovery (Control Panel).

2.- Click on Open System Restore.

3.- Click on Next.

4.- Select your restore point, and click Next.

5.- Click on Finish.

The computer will reboot and present a message on the desktop confirming that the restoration was successful.

Let us know if these steps help you to resolve the issue.