Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

Was this answer helpful?

6 people found this answer helpful.
0 comments

99 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-01-10T01:35:32+00:00

    Hi Erench, I have not heard yet, I just dropped it off and said Reinstall but no rush, I will follow up as hearing that concerns me, if you and IT Tech can't fix it, I have no hope.

    I feel it is all flying along with update constantly too fast, I was told by Microsoft to leave machine on update all the time as things are constantly changing and if I don't update I won't be able to use some things, and asking friends they have been told the same.

    I have 4 machines, so this is what I have set up, now maybe I should be choosing when it updates but reading the update I have absolutely no idea if I need them or not, so how is one to decide what to update?

    I paid for 1 year of Microsoft Assure and found they could not fix most problems but they spent hours on my computer for nothing and I still had to take it to a computer shop to be fixed at my expense.

    Spoke to Levono and they blame Microsoft and visa versa, doing my head in all this.

    So YES GREAT QUESTION has anyone started a class action on Microsoft and the Bitlocker issue?

    When I hear about my machine I will let you know.

    Was the shop able to to get your machine running?

        My Ideapad 100s was also a victim to this upgrade, even though I knew from experience to always keep Auto Updates turned off...did not help this time, I guess in WIN 10 they can control most any setting you change.

       I followed the tip to create a bootable USB and it stopped recovery after a few steps with error "Drive not formatted NTFS"...when I try to format, throws same error. Now on power up it says "No bootable device".  As a retired Software Engineer & IT guy  I have been fighting Microsoft since the pre-windows era, they have cost my clients tens of thousands. Has anyone started a class action suit on this BitLocker yet?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-01-10T01:02:15+00:00

    Was the shop able to to get your machine running?

        My Ideapad 100s was also a victim to this upgrade, even though I knew from experience to always keep Auto Updates turned off...did not help this time, I guess in WIN 10 they can control most any setting you change.

       I followed the tip to create a bootable USB and it stopped recovery after a few steps with error "Drive not formatted NTFS"...when I try to format, throws same error. Now on power up it says "No bootable device".  As a retired Software Engineer & IT guy  I have been fighting Microsoft since the pre-windows era, they have cost my clients tens of thousands. Has anyone started a class action suit on this BitLocker yet?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-01-07T23:36:28+00:00

    Just thought I would let you know I could not wait for months for this to be fixed, and have no idea how you all are so patient.

    I have taken it to the shop for a reinstall, $135 which should not have to be spend but no idea what else to do.

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more