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| Earlier this week, Intel unintentionally released version 9.21.00.3755 of the Intel Smart Sound Technology (ISST) Driver through Windows Update, and inadvertently offered it to a range of devices running Window 10 version 1803 or 1809. If your device contained<br> a compatible audio driver, the new driver overrode it and caused audio to stop working.<br><br><br><br><br><br>We are working with Intel to resolve this issue, and as soon as we learned of the issue on October 11, we made sure the driver was no longer being offered through Windows Update. If it was already installed on your device, you will need to uninstall the<br> driver using the following instructions.<br><br> <br><br> <br><br><ol><br><li><span style="color:#333333">From the Start menu, type <strong>Device Manager </strong><br>in the search box. Select <strong>Device Manager</strong> from the search results.</span></li><li><span style="color:#333333">Find and expand <strong>Sound, video, and game controllers.</strong></span></li><li><span style="color:#333333">Look for a Realtek device, or a device that has a yellow triangle with an exclamation point.</span></li><li><span style="color:#333333">Click on the device to select it.</span></li><li><span style="color:#333333">Go to the Device Manager <strong>View</strong> menu, and then select<br><strong>Devices by connection</strong>.<br><br><br><br></span><a href="https://learn-attachment.microsoft.com/api/attachments/048ccab5-e448-412c-b600-b4b3aea9fe18?platform=QnA target="_blank" rel="noreferrer"><img src="https://learn-attachment.microsoft.com/api/attachments/048ccab5-e448-412c-b600-b4b3aea9fe18?platform=QnA style="color:#333333"><br><br></span></li><li><span style="color:#333333">Look at the controller device - this should be called<br><strong>Intel Smart Sound Technology driver version 09.21.00.3755.</strong></span></li><li><span style="color:#333333">Right-click the controller device.</span></li><li><span style="color:#333333">Choose <strong>Properties.</strong></span></li><li><span style="color:#333333">You should get a dialog like below. Click on the <strong><br>Driver</strong> tab as shown:</span></li></ol><br> <br><br> |
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Well there are many cases which having the same issue, this is likely to be on Windows 10 1803 build 17134.345. If you are having this issue, please uninstall any drivers of the audio you are having on your system and download the latest driver update from the manufacture.
Hp have the Support Assistant to scan and check your driver effortlessly, I think you can try it out.
This worked for me on my HP Envy PC. At the very start I didn't find a Realtek driver under "Sound...….controllers" but I found an Intel driver with a yellow triangle under "other devices". From then on it was just like the instructions.
Im having a problem where my speakers or headphones wont show up in playback devices. Ive tried turning on show disconnected devices and show disable devices but nothing shows up. I need a fix, if anyone can help
please
Usually you can find the Device manager, you can do this by open the Start Menu and type Device manager. It will be right there.
If there is no devices to be found, please go to View > View hidden Devices.
in case you are using HP devices, Please use the Support Assistant app to scan for missing drivers.
Although Intel Sound software/driver doesn't work,youre putting the cart infront of the horse...Intel specifically says that after the OS installation,youre 1st install is the MB Chipset software/driver...The Chipset controls Audio/Video/Networking/etc, & with a Win 10 installation/upgrade to newer version,it must be re-installed..Youre pc mfg will have it,& locate Storage Controller software/driver..
