Windows 10 Cumulative Update KB4103721 Version 1803

Anonymous
2018-05-08T20:10:41+00:00

This update has some serious issues, specifically. Do NOT install this update after updating to Windows 10 version 1803. It will prevent your computer from booting up. I am stuck on the spinning circle for a long time. I have to use a Windows 10 USB to boot into the Troubleshooting and use Command Prompt to boot into safe mode. Please fix this update!

UPDATE: I have a tutorial on how to fix that:

https://www.youtube.com/watch?v=7Qiy4yxYHXc

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-05-11T20:33:05+00:00

I discovered that if you installed a program from Iobit (like Driver Booster, for example) it creates a service called "LiveUpdate" with full name, as I remember, "LiveUpdateSvc".

Even if you remove the program the service will remain and this cause the KB4103721 update to fail to boot Windows after the update.

Uninstall all Iobit programs and remove the service from the administrator command prompt typing "sc delete LiveUpdateSvc" (check it is the correct service name) and then you will be updating Windows without any problem.

I experienced this issue on two computers and this has been the solution.

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  1. Anonymous
    2018-05-10T10:36:22+00:00

    FINALLY!!!!.....

    My machine is now completely up to date and rebooting as normal.

    Do this....

    Get in to Safe mode, (I press the reset button on front of machine during windows logo screen 2 or 3 times to get to startup repair) then troubleshoot, advanced, startup options. Restart and choose option 5 for Safemode.

    In safe mode i uninstalled Advanced systemcare and ran a few security scans. Then reboot. The pc should boot normally. Yes you get the black screen with spinnig circle but only for a short period. 

    Once booted, go here... https://www.catalog.update.microsoft.com/Search.aspx?q=KB4103721 and manually download the update to your desktop. Install it. Reboot and you're done.

    Now check in Windows Update Centre. You should have like i do. See pic....

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  2. Anonymous
    2018-05-10T10:29:06+00:00

    Well, everyone.

    After more investigation I found it boiled down to me having IOBIT's "Advanced System Care" running as a service set to "Automatic".

    After rebooting in Safe mode (as mentioned previously) you need to change a setting for ASC (Advanced System Care) in the "Services" module as follows:

         1. Boot your machine into "Safe Mode" via the command prompt found under "Advanced Options" when you reboot from a rescue

             disk (you should create one of these when you perform a "Create System Image", which everyone should do from time to time).

             The commands to type at the DOS prompt are:

                           C:

                           CD C:\Windows\System32

                           BCDEDIT /SET {DEFAULT} BOOTSAFE NETWORK

             Then click "OK" on the dialogue that appeasr to boot your machine into Safe Mode.

         2. Now for ASC (Advanced System Care).

             You do not have to uninstall ASC, just change its "Startup Type" under Services.

             Do this by typing "Services.msc" in the Cortana search box and hitting enter.

             Find the item for Advanced system care and right click on it and select "Properties".

             You then change the Startup type to "Manual" and clicking "Apply".

             Finally close your "Services.msc" program by clicking OK 

          3. Back to the "Cortana" search box!

              Type in  "MSCONFIG" and hit Enter

              Click on the "Boot" Tab and UN-CHECK the "Safe Boot" check-box and click on Apply, then click on "OK"

              (This will ensure it does not boot into "Safe" mode every time).

          3. Now run "Windows Update" under "Settings" and once the update with which you are having trouble is ready to install,

              reboot your machine and let the update proceed.

    Interestingly, once the machine updates correctly and returns to normal, if you check "Services.msc" again, you will see that the setting has reverted back to "Automatic". This is because within ASC under "Settings/General Settings" (click its top left Hamburger Menu)  you should have "Load Automatically at Windows StartUp" checked.

    The ultimate outcome of all this is that the update succeeds, and ASC runs as expected, back to its normal defaults.

    Keep the thought of "Services" in mind whenever an update fails.

    It may not just be ASC, but could be another service that starts running at time of boot-up.

    I assume that this fix could well apply to any computer program that performs "optimization" or maintenance on a computer system.

    If you do not own ASC, investigate other programs you may have running as a "Service" - they may be causing your Windows Update to fail.

    Happy Days! :-)

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  3. Anonymous
    2018-05-10T10:17:17+00:00

    me too

    error: ‎2018/‎5/‎9 - 0x800f0923

     I am stuck on the spinning circle for a long time too. I have to use a Windows 10 USB to boot into the Troubleshooting and use Command Prompt to boot into safe mode. Please fix this update!Tiwce!!!!!!!!

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  4. Anonymous
    2018-05-10T10:14:18+00:00

    Hi,

    I have the same problem on 3 PC (elderly models)

    Worked on one PC.

    Lost a whole day to recover the laptops and PC with safeboot, recover older versions.

    Very bad job by microsoft.

    Please inform when this problem is fixed. For the moment nobody san seriously update his PC. You have to wait first a week and google eventual problems before excepting to install updates. Its hobby work, not world leading professional work.

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