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Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it.
Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues. Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end). So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD. Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions.
It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.
[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Lord of the Rings Extended 1, 2 & 3, Frozen & Big Hero 6 are all showing as +Bonus on Movies &TV, but on Movies Anywhere they are the standard versions with no bonus content.
If you're able to switch from the bonus content versions to the non-bonus that'd be great.
Thanks!
Men In Black 3 is now UHD but Men in Black 3 + Xbox exclusive Friends in Black is still only HD. Movies Anywhere seems to be mapped to the Xbox version which means the UHD version doesn't import to Microsoft. It would be good to see this fixed.
Thanks for pointing this out, I've updated the mapping. It should be updated in the next couple of hours.
I don't have any insight into your second question, sorry.
Can you try restoring your purchases from within the settings menu of the app? I believe both of those are mapped correctly, but since the UHD went live on Tuesday it's possible your app didn't pickup the changes.
Those titles were also remapped yesterday.
-Just to validate, should everyone that has the same UHD mapping issue of Batman and the Harry Potters expect it to be resolved now, once it finishes syncing throughout the systems? Another person just checked and didn't yet see the correction.
Yes, if they're not seeing the correct mapping, they should restore their purchases from within the settings menu of the app.
-Is there another forum or email with the express purpose of get mapping, missing, version etc issues addressed or is Answers the place folks need to report them?
Not that I'm aware of, this is probably the best/quickest way at the moment.
-Should we expect that in 100% of the cases, if we have UHD in MA and MSFT has the UHD version for sale that we should see it in our collection as such and if they don't we will see the HD?
I can't say with 100% certainty that that is true in every case, but my understanding is that yes, if we have the UHD available, and the customer has UHD in MA they'll receive it through MSFT.
-Should folks only expect to see one copy of the movie? Folks are reporting in some cases getting a "HD + Bonus" and a UHD version.
Yes, they should be seeing one copy, it's possible that the title was remapped and the extra version is still appearing in their collection. If that's the case, restoring purchases will get the unmapped version removed.
-Is there any way to view just UHD titles either for sale and or owned? Any way to view or export a users owned movie list (ideally w/resolution info)?
If you go into the Store app, you can search for 4K, then change the department filter to Movies, itshould give you all the titles available in UHD. Conversely, if you open the Store app, go to the Movies & TV tab, scroll all the way down you'll see Featured Collections, click on the Movies in 4K UHD.
You can export your purchased video info from the settings menu of the Movies & TV app.
And on a related note: Any idea if we will hopefully see the awful "movie + bonus" versions (of any resolution) go away and be replaced with the much nicer movie and separate, individual extras?
I have no information regarding that.
Thanks for that initial list, we're taking a look into our mapping and I'll provide an update soon. If you let me know those others that were mapped to HD instead of UHD, I can take a look into those. It's likely we don't have UHD rights at this time, but I'll be able to investigate to make sure that's the cause.
