Report incorrect matches to Movies Anywhere collections here

Anonymous
2018-08-13T06:19:49+00:00

Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it. 

Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues.  Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end).   So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD.   Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions. 

It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.

[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2019-07-20T21:11:41+00:00

    To JasonoftheD34D's comment: "If you're able to switch from the bonus content versions to the non-bonus that'd be great.", I assume you are referring specifically to MSFT Movies, nothing to do with MA.    Why would you want this?  Only thing I can think of has to do with some of the older "bonus" titles where they have the extras tacked on to the end which is an f-ing terrible experience.   They do this with new titles I don't believe, but haven't gone back and changed older ones.

    The post from Thorlakur was me, just realized I was signed into the wrong account that didn't have any of my movies attached to it.

    Your last paragraph is exactly what's going on with these movies. They all have the bonus content tacked onto the end and on Vudu, where at least LOTR was originally purchased there was nothing tacked onto the end. Frozen is from Amazon and was also just the "theatrical" version with no bonus.

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  2. Anonymous
    2018-08-21T18:10:37+00:00

    Thanks I have three other titles that did not port into UHD as well, Inception, The Man from Uncle, and Jason Bourne.

    Did you get these resolved?  Inception was one of the ones I listed on the first page that they corrected so it at least should have been remapped in your collection.

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  3. Anonymous
    2018-08-14T17:56:24+00:00

    Thanks for offering to look into it however, please pass along the feedback that if MSFT wants to have a chance here they really need to provide a more direct resolution line like all their Movies Anywhere retailing competitors do.  And again, I have a small sample set so there is likely a much larger issue with incorrect mapping that all customers are going to need get corrected.

    The titles,which I mentioned above are all UHD movies on MA (and all other MA linked services) that are showing as HD + Bonus on Microsoft.  I don't see any record indicator on the movie to point to it more directly than the name.

    Batman Begins + Bonus Content

    Harry Potter and the Prisoner of Azkaban (plus Bonus Features!)

    Harry Potter and the Goblet of Fire (plus Bonus Features!)

    Harry Potter and the Order of the Phoenix (plus Bonus Features!)

    Harry Potter and the Deathly Hallows Part 1 (Plus XBOX exclusive bonus features!)

    Harry Potter and the Deathly Hallows Part 2 (plus Bonus Features!)

    There are a number of Sony titles (and Fox) that mapped to HD instead of UHD but I don't know if that is a mapping issue or if MSFT doesn't have UHD rights for those.  I'll include those in a follow up if you are able to get them to fix the ones above that are clearly just mapping problems.

    In screen clip, Harry Potter 1, 2 and 6 mapped correctly to UHD and all the others where you can see "Movie + Bonus" did not.

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  4. Anonymous
    2018-08-14T22:00:35+00:00

    The mapping for the original list of titles has been updated on our end to point to the version with UHD files, but will take several hours to work it's way through the system.

    For the remaining titles in your second list, we haven't received UHD files for those yet.  I don't have any information on if/when those will be delivered.  However, if/when we do get the UHD files, you'll gain access to those since you've already purchased that resolution elsewhere.

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  5. Anonymous
    2018-08-14T20:35:32+00:00

    Below is the full list of the few UHD titles I have on MA that aren't mapped to UHD in the Movies & TV app.   23 of the 48 I have didn't map to UHD.

    There could be a lot of other mapping issues in my collection, like to the wrong titles or missing titles, on the HD versions. But I have about 600 movies in MA and I can't export my MSFT list so I don't have a reasonable way to check those.  Given I only have a handful of UHD titles I was able to manually go through them.

    Movie source date VUDU uhd MSFT uhd MSFT Extras Studio
    Apollo 13 iTunes • 4K ‎1‎/‎30‎/‎2018 N n n Universal
    Baby Driver Amazon • 4K ‎12‎/‎22‎/‎2017 Y n 1 Sony
    Batman Begins Vudu • 4K ‎6‎/‎22‎/‎2018 Y n "bonus" WB
    Dawn of The Planet of The Apes iTunes • 4K ‎3‎/‎1‎/‎2018 N n y Fox
    Ghostbusters Movies Anywhere • 4K ‎11‎/‎17‎/‎2017 N n y Sony
    Ghostbusters (2016) Movies Anywhere • 4K ‎11‎/‎17‎/‎2017 N n 1 Sony
    Harry Potter and the Deathly Hallows - Part 1 Vudu • 4K ‎2‎/‎27‎/‎2018 Y n "bonus" WB
    Harry Potter and the Deathly Hallows, Part 2 Vudu • 4K ‎2‎/‎27‎/‎2018 Y n "bonus" WB
    Harry Potter and the Goblet of Fire Vudu • 4K ‎2‎/‎27‎/‎2018 Y n "bonus" WB
    Harry Potter and the Order of the Phoenix Vudu • 4K ‎2‎/‎27‎/‎2018 Y n "bonus" WB
    Harry Potter and the Prisoner of Azkaban Vudu • 4K ‎2‎/‎27‎/‎2018 Y n "bonus" WB
    Logan iTunes • 4K ‎3‎/‎11‎/‎2018 N n y Fox
    Men In Black Movies Anywhere • 4K ‎1‎/‎26‎/‎2018 N n n Sony
    Men In Black 3 Movies Anywhere • 4K ‎1‎/‎26‎/‎2018 N n "bonus" Sony
    Men In Black II Movies Anywhere • 4K ‎1‎/‎26‎/‎2018 N n n Sony
    Rise of the Planet of the Apes iTunes • 4K ‎3‎/‎1‎/‎2018 N n y Fox
    Spider-Man (2002) Vudu • 4K ‎5‎/‎31‎/‎2018 Y n n Sony
    Spider-Man 2 Vudu • 4K ‎5‎/‎31‎/‎2018 Y n n Sony
    The Amazing Spider-Man Vudu • 4K ‎5‎/‎31‎/‎2018 Y n "bonus" Sony
    The Amazing Spider-Man 2 Vudu • 4K ‎5‎/‎31‎/‎2018 Y n n Sony
    The Dark Crystal Movies Anywhere • 4K ‎3‎/‎6‎/‎2018 N n n Sony
    The Fifth Element Movies Anywhere • 4K ‎7‎/‎10‎/‎2018 N n n Sony
    War for the Planet of the Apes iTunes • 4K ‎3‎/‎1‎/‎2018 N n y fox

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