Ask for permission - You'll need to ask an adult in your family if you can use: Windows Shell Experience

Anonymous
2018-07-03T11:49:37+00:00

Everytime I boot my PC, I will be greeted with below message.

I notice that the process is suspended in task manager as well.

So far, I do not see any problem with anything I am doing on this PC but I want to get rid the error (and possibly fix whatever problem is happening in the background).

Some info if it helps, there are only 2 users on this PC, 1 administrator and child user (controlled by Microsoft Family feature). I am the administrator.

Windows for home | Windows 10 | Family and online safety

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-05-05T09:05:02+00:00

    I had the same issue. To get rid of it, I checked the applocker files for familiy safety below C:\Windows\System32\AppLocker\

    (mine looked something like C:\Windows\System32\AppLocker\MDM\1320142945675408983{F6FD3A45-289F-420B-A951-2A16A5830310}\AppLocker\FamilySafety\FamilySafetyGroup)

    The actual applocker files are placed in the subfolders exe and storeapps as text files.

    In my applocker files a deny was in place for a Dolby store app (not sure how it got there, I didn't blacklist apps for my children);

    This block looked like in the storeapps policy file;

    Action="Deny"><Conditions><FilePublisherCondition PublisherName="CN=58D26209-1D57-482C-B403-B655571B5C7B" ProductName="DolbyLaboratories.DolbyAccess" BinaryName="*">

    As I don't use this app I just uninstalled it (although I could have probably tried to delete the deny entry from the file / check if it reloads from the family safety settings or something).

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2018-11-07T06:46:54+00:00

    After several months of agony, I gave up and accepted the fact of getting the error every reboot. What strikes me is that Microsoft seems to ignore this problem, as I have not found a working answer yet.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2018-08-26T20:41:44+00:00

    I have the same exact issue.  I tried the solution clearing the AppLocker folder and it worked for a little while but the issue came back.  I don't know if it had anything to do with my son logging into the computer afterwards with his account but would really like to get this resolved.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2018-08-18T16:23:25+00:00

    Here are my 2 cents.

    I've been having this problem. Exact same situation as mzidx with only 2 users, and I'm an administrator.

    I then signed up for Windows Insider Program and signed up for Windows to install every single available update. After restarting, absolutely nothing related to the Universal App would work at all. The Start menu would not pop up, Edge would not open, nothing. Other programs like Firefox and Internet Explorer would work, though.

    I ultimately reinstalled Windows, and I'm getting the error again on a fresh new clean install.

    I believe it has something to do with permissions for Windows to use its own utilities, but I hope someone can figure it out soon.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2018-07-04T04:27:42+00:00

    Try performing a repair upgrade:

    http://answers.microsoft.com/en-us/insider/wiki...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments