something went wrong while trying to turn on spatial sound

Anonymous
2018-07-31T15:06:59+00:00

Please help,

i have Asus ROG GL-553VW and OS build - 17134.165 and i bought Dolby atoms but it's not working. I tried to update my drivers still no effect.

Please help

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-11-15T22:42:03+00:00

    Hey. 

    I had the same problem and it turn out the fix is really easy. 

    Go to your windows All Setting on Notification bar then click Ease of Access and go to Audio 

    From there make sure that mono audio is turned off. 

    Hope this helps.

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  2. Anonymous
    2018-08-03T18:18:36+00:00

    Heya!

    At the bottom right - right click the sound icon and click playback devices > Go to the sound window > look for Dolby Atmos and make sure it is properly installed

    Is it located there and everything look correct? Let me know

    If it is not in the list go to Device manager > sound, video, and game controllers > Dolby atmos > right click and click uninstall > remove the dolby device from your PC and restart

    I opened sound as u suggested first but when selecting Dolby Atmos in spatial sound option it goes back to none, even if i try to click on Windows Sonic for headphones it goes back to off.

    and i cant find Dolby Atmos in Device manager > sound, video, and game controllers >, so what to do?

    Please Help

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  3. Anonymous
    2018-11-28T19:37:22+00:00

    I have been trying to find a solution to this for weeks now as well. 

    Finally got it to work just now by doing the following (which I had never tried before) , suggest you give it a try.

    -While connected to my AVR via HDMI. Device manager- Sound video and game controllers - update Intel Audio driver, browse on computer - let me pick from a list - High definition audio device (instead of default intel (r) display audio) - next

    After confirming that it's not the recommended driver and install I finally had Atmos back working again!

    Hope this helps!

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  4. Anonymous
    2018-10-18T07:02:32+00:00

    No, Microsoft and Dolby both refuse to help other than offer useless generic advice.

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  5. Anonymous
    2018-07-31T15:10:33+00:00

    Heya!

    At the bottom right - right click the sound icon and click playback devices > Go to the sound window > look for Dolby Atmos and make sure it is properly installed

    Is it located there and everything look correct? Let me know

    If it is not in the list go to Device manager > sound, video, and game controllers > Dolby atmos > right click and click uninstall > remove the dolby device from your PC and restart

    Was this answer helpful?

    4 people found this answer helpful.
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