something went wrong while trying to turn on spatial sound

PROBLEM WAS SOLVED WITH A COMPLETE HDD FORMAT AND COMPLETE NEW INSTALL OF WINDOWS WITH A BRAND NEW WINDOWS STORE ACCOUNT - THANKS MICROSOFT SUPPORT AND DOLBY FOR F%*KING NOTHING!

Hey. 

I had the same problem and it turn out the fix is really easy. 

Go to your windows All Setting on Notification bar then click Ease of Access and go to Audio 

From there make sure that mono audio is turned off. 

Hope this helps.  

Thanks will check this and provide feedback

Heya!

At the bottom right - right click the sound icon and click playback devices > Go to the sound window > look for Dolby Atmos and make sure it is properly installed

Is it located there and everything look correct? Let me know

If it is not in the list go to Device manager > sound, video, and game controllers > Dolby atmos > right click and click uninstall > remove the dolby device from your PC and restart

I opened sound as u suggested first but when selecting Dolby Atmos in spatial sound option it goes back to none, even if i try to click on Windows Sonic for headphones it goes back to off.

and i cant find Dolby Atmos in Device manager > sound, video, and game controllers >, so what to do?

Please Help

Same here

Hey. 

I had the same problem and it turn out the fix is really easy. 

Go to your windows All Setting on Notification bar then click Ease of Access and go to Audio 

From there make sure that mono audio is turned off. 

Hope this helps.  

This worked for me!

Issue pertains to Dolby Atmos theatre, which has absolutely nothing to do with the headphone mono sound setting.