Devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot when upgrading to Windows 10 April 2018 Update

Anonymous
2018-05-08T00:51:33+00:00

When attempting to upgrade to the Windows 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot.

Microsoft is working with OEM partners and Intel to identify and block devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series from installing the April 2018 Update due to a know incompatibility that may cause performance and stability issues.  If you have encountered this issue, follow the steps to reinstall the previous operating system (Windows 10, version 1709).

Microsoft is currently working on a resolution that will allow the April 2018 Update on these devices in the near future.

Update (6/22/18):

Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2018-06-26T16:21:58+00:00

    When attempting to upgrade to the Windows 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot.

    Microsoft is working with OEM partners and Intel to identify and block devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series from installing the April 2018 Update due to a know incompatibility that may cause performance and stability issues.  If you have encountered this issue, follow the steps to reinstall the previous operating system (Windows 10, version 1709).

    Microsoft is currently working on a resolution that will allow the April 2018 Update on these devices in the near future.

    Update (6/22/18):

    Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

    Where in the world can I find and install KB4100403 mentioned here in the 6/22/18 update? It would be nice for a billion$ company to consider moron like me might not know where to find the KB to download and install to remove the "block" from the automatic update.

    Besides how would I know for sure that the KB and the subsequent updates were tested to be compatible with the Intel SSD that was installed in my brand new Surfave Pro lte advanced????

    Remember the April 2018 version 1803 locked up my brand new surface pro for hours! So very stupid.

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  3. Anonymous
    2018-06-24T21:57:26+00:00

    Can you please tell us a little bit more? Do you have a current surface pro that version 1803 updates gave you problems? Please share with us how you got it finally resolved? was it through automatic update in setting. I am very hesitant to switch off the paused updating simply I cannot afford the down time and the effort required to restore and Recovery. Thanks

    @Benjamin Law  The previous two times Windows Update had tried to install v1803, it had crashed my HP laptop on reboot and I had to reinstall the previous Windows version from an Acronis weekly backup.  I finally decided to set updates to "Paused" and under "Advanced Options" I had changed from "Semi-Annual Channel(Targeted)" to "Semi-Annual Channel" to halt further update attempts.

    On 6/23/28, after seeing the Update (6/22/18): posting from Microsoft, I decided to try again.  So , I "Unpaused" updates and changed back to "Semi-Annual Channel (Targeted)", then initiated an update.  This time my laptop updated to v1803 without any issues.

    I think it's safe to proceed now but I would still suggest having a current backup just in case.  Good luck.

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  4. Anonymous
    2018-06-24T19:32:37+00:00

    It is totally ridiculous for Microsoft, a multi-billion dollar company to expect an end user to jump through hoops and loops just to get something installed for security without locking up the device. In my case My Surface Pro Lte advanced was no more than 1 week old and have already cost me hours and hours of restoring and recovering. Its totally stupid! 

    And now with the suggested resolution below, how in the world an end user would know where to download certain cumulative updates and other knowledge base patches and this or that. One would wonder how in the world (actually I meant to say hXXXX) would an end user know what to do!! Despite all the craziness Microsoft is still making loads of money. You go figure! Its nice that you tried to embed the link to the patches or KB..xxxx. Still what do I do?

    It was the behind-the-scene automatic updates that caused me the tons of hours. So I am afraid to proceed. Do you see my problems? That was why I paused the automatic updates after I wasted over 12 jours of my time restoring and two trips to the local MS retail store. D@#$$$ S$#@%

    Update (6/22/18):

    Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

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  5. Anonymous
    2018-06-23T01:51:20+00:00

    No,it will not..

    Intel has several downloads for SSD,& windows10 storage,go to intel.com/support/drivers-software/browse manual..Type in search  Windows 10  or Windows 10 chipset...You might have to chk youre pc Intel hardware  Msinfo32

    in run,but Intel has the best configuration to date,locate and install..Plus,well SSD/Intel has specific software/drivers for SSD, but SSD is obsolete & slow,2 upgraded SSD HDs now exist....

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