Devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot when upgrading to Windows 10 April 2018 Update

Anonymous
2018-05-08T00:51:33+00:00

When attempting to upgrade to the Windows 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot.

Microsoft is working with OEM partners and Intel to identify and block devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series from installing the April 2018 Update due to a know incompatibility that may cause performance and stability issues.  If you have encountered this issue, follow the steps to reinstall the previous operating system (Windows 10, version 1709).

Microsoft is currently working on a resolution that will allow the April 2018 Update on these devices in the near future.

Update (6/22/18):

Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2018-08-01T17:12:18+00:00

    Thank You Very Much

    Reply for android microsoft

    we want to up grade to windows 10

    I am not sure what you are trying to say in the above. You have sent the same text 3 different times! What exactly you want to say?

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  2. Anonymous
    2018-07-31T12:12:35+00:00

    Thank You Very Much

    Reply for android microsoft

    we want to up grade to windows 10

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  4. Anonymous
    2018-07-08T01:36:14+00:00

    When attempting to upgrade to the Windows 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot.

    Microsoft is working with OEM partners and Intel to identify and block devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series from installing the April 2018 Update due to a know incompatibility that may cause performance and stability issues.  If you have encountered this issue, follow the steps to reinstall the previous operating system (Windows 10, version 1709).

    Microsoft is currently working on a resolution that will allow the April 2018 Update on these devices in the near future.

    Update (6/22/18):

    Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

    This answer is totally ridiculous my computer crashed with the automatic update from ver. 1709 to 1803 and now its telling me if KB4100403 is installed Update KB4284835 will no longer be blocked.  I’ve not been able to find the KB4100403 to install.

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  5. Anonymous
    2018-07-05T23:06:06+00:00

    For me, when I had the Intel SSD issue, the 1803 update installed completely and then upon reboot, the machine crashed and couldn't be restarted.  You might be having some other problem with this update.  In the past, when I've experienced issues with incomplete updates similar to what you're seeing, it's always been due to some external device I had plugged into a USB port.   In those cases, when I unplugged every external USB device, the entire update was able to complete.  That might be something to try.  Good luck, hope you can get it solved.

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