Devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot when upgrading to Windows 10 April 2018 Update

Anonymous
2018-05-08T00:51:33+00:00

When attempting to upgrade to the Windows 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot.

Microsoft is working with OEM partners and Intel to identify and block devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series from installing the April 2018 Update due to a know incompatibility that may cause performance and stability issues.  If you have encountered this issue, follow the steps to reinstall the previous operating system (Windows 10, version 1709).

Microsoft is currently working on a resolution that will allow the April 2018 Update on these devices in the near future.

Update (6/22/18):

Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2018-07-01T16:15:21+00:00

    Actually they did not! Just tried it for the 10th time last night... Now I 've stopped the updates for a month, I can't spend all my time trying to update something that simply does not work. 

    Yours is the first post I've seen by anyone on any forum since 6/22 that has indicated they're still having problems with the 1803 update.  Can you give any details about what SSD you're using and what happened when you tried to upgrade to 1803?  Could it be something other than the SSD issue?

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  2. Anonymous
    2018-07-01T15:21:45+00:00

    Master Greetz, 

    Finally there's someone in this community that at least attempt to write an answer succinctly and clear. Thank you for explaining so clearly your experience with how you overcome this Microsoft Fiasco with the version 1803 update. 

     Microsoft is totally for the birds. I just simply cannot imagine how Microsoft can stay as a multi billion dollars business.

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  3. Anonymous
    2018-06-30T09:00:26+00:00

    Actually they did not! Just tried it for the 10th time last night... Now I 've stopped the updates for a month, I can't spend all my time trying to update something that simply does not work.

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  4. Anonymous
    2018-06-30T00:35:47+00:00

    KB4100403 does not exist for 1709 which is the one that refuses to update to 1803. I wonder how on earth this is considered as a solution? 

    They fixed the 1803 update, so you don't need to worry about installing KB4100403.

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  5. Anonymous
    2018-06-29T20:31:25+00:00

    When attempting to upgrade to the Windows 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot.

    Microsoft is working with OEM partners and Intel to identify and block devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series from installing the April 2018 Update due to a know incompatibility that may cause performance and stability issues.  If you have encountered this issue, follow the steps to reinstall the previous operating system (Windows 10, version 1709).

    Microsoft is currently working on a resolution that will allow the April 2018 Update on these devices in the near future.

    Update (6/22/18):

    Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

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    1 person found this answer helpful.
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