OneDrive automatically deleting files from OneDrive folder

My main client uses OneDrive for Business for their personal documents and SharePoint for shared files. I was so worried about the level of stability and support on these two systems that I convinced them to pay the extra for Veeam Office 265 backup with iLand. Not a perfect solution but at least we have a 3rd party backup where we can access the backup to restore documents.

Cloud storage is great for business continuity in that the provider will keep the system running but not very good for disaster recovery due to lost/corrupt documents. At least OneDrive for Business can restore back to a point in time. Can OneDrive personal not do this?

I literally just lost GB's of videos and files. Microsoft services support tells me that I never uploaded these to OneDrive. That's the level of support that were getting here.

As someone who works at a large tech company, i'll do everything in my power to get us some answers for the very least. Look at this shameful support corresponce with their support:

I am in AWE with the level of support and being told I never uploaded these files rather than a technical account manager following up with me and escalating my case to engineering.

A solution working for me is NOT to synchronize files, instead map to onedrive and access files directly in the cloud rather than on the local hard drive.

To map to your onedrive, map to https://d.docs.live.net/YOURONEDRIVEID

See https://www.****/articles/map-onedrive-network-drive

That's  ...laptopmag dot com/articles...

>Its most likely a synch issue.

It most certainly is. As an occasional programmer, I have pondered on what kind of algorithms are needed for a synchronisation system. I came to the conclusion that a database has be maintained separate to the folders and files themselves which tracks all the changes made - forever. This database is stored in the cloud with maybe a local copy. Only with this tracking data can a computer that's turned on after a long time work out what the current state is. I had a folder called "Commands" in my OneDrive that I deleted well over a year ago. It re-appears if I logon to an old computer. Google Drive and Dropbox appears to keep a tracking record that this folder was deleted on such-an-such a date. And if an old computer powers up where it has a copy of that folder, to delete it - not restore it back - which is what OneDrive does.

>I use Onedrive across a couple Win10 PCs, and a iPhone and iPad, and I'm betting the issue is something to do with cross platform synchronization where the local files on some devices can be quite old, and OneDrive somehow cannot resolve which versions of the folders and files are the newest. I

That is exactly the problem I encounter nearly every week. When I commission laptops for my main client, I logon using my Office 365 account and synchronise my OneDrive. I often don't logon to that laptop again for months. When I do, it can often restore long deleted files and get multiple conflicts on edited files. Fortunately, if you spot this, you can logon to OneDrive on the web and undo those changes.

I also use Dropbox and Google Drive in a similar way and these problems never occur. They simply have better version tracking mechanisms.