FocalTech touchpad

Anonymous
2018-07-05T17:54:13+00:00

hey microsoft im in alot of trouble 

because i have installed windows 10 pro on Hair Y11C laptop and then i found my touch pad working but the only problem was that my tochpad multi finger guestures not working. I already tried to uninstall driver and tried to update and my computer says your touchpad drivers already updated to latest version but still not success then i tried microsoft precision drivers still nothing works i searched everywhere on internet but no found solution i have focaltech pointing device my touchpad working fine but geustures not working plz plz plz help me im so woried right now plz help me to fix it 

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-07-07T02:27:49+00:00

    Thank you for getting back to me. Upon further researching, it seems that the FocalTech pointing device driver is related to your laptop's touch screen feature. Let's try uninstalling and reinstalling the HID-compliant touch pad driver instead, refer to the steps below:

    1. Go to Device Manager by pressing the Windows key + R, type devmgmt.msc, and then hit Enter.
    2. Expand Human Interface Devices.
    3. Right-click the HID-compliant touch pad driver, and then select Uninstall device.
    4. Click on Uninstall, then follow the on-screen instructions.
    5. Reboot your computer and Windows will attempt to reinstall the driver.
    6. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

    Looking forward to your response.

    Regards.

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  2. Anonymous
    2018-07-05T22:44:58+00:00

    Hello fahadfarooq,

    I've also tried searching for multi-gestures issue for Focaltech pointing device and was not able to find any precise information regarding the said issue. To better assist you, I'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    1. Press Windows key + R, then type in winver.
    2. Click OK.
    • Were there any recent changes made prior to this issue?
    • Does your computer had a software for Focaltech pointing device?
    • Have you already tried configuring the multi-touch gestures under Settings app?

    Meanwhile, you can try performing a rollback for your touchpad driver:

    1. Go to Device Manager by pressing the Windows key + R, type devmgmt.msc, and then hit Enter.
    2. Expand Mice and other pointing devices.
    3. Right-click the Focaltech pointing devices driver, and then click Properties.
    4. Choose Driver tab.
    5. Click Roll back driver.
    6. Restart your computer.

    Looking forward to your response.

    Regards.

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  3. Anonymous
    2019-01-18T17:11:51+00:00

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  4. Anonymous
    2019-01-18T17:10:19+00:00

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  5. Anonymous
    2018-10-06T14:09:59+00:00

    no he told me that he also changed the window himself. and the serviceman fix his laptop for free but having warranty card is must

    I am facing the same, and please tell me what I need with warranty card

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