Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

You're welcome. Also, I did figure how to add counters. Open the Performance Monitor screen and click on the big green "+" icon, which opens a new window. Then, scroll down to Memory and to Paging File and expand them to find the counters listed.

Thanks for the link, Colin. I had (mistakenly) concluded that the update associated with KB4100403 was out-of-date based solely on the higher KB number corresponding to the May 8, 2018 update. A previous post suggested I check the OS version itself, which I did, and I'm now thinking my system IS up-to-date, despite the KB numbers. Luckily, my system has been stable since I first reported the issue here.

My Installed Updates screen informs me that the latest (and only) "Update for Microsoft Windows" corresponds to KB4100403. Reading this thread, it's apparent there are more up-to-date versions since my version was released,... I don't know if you have in mind my mention of "KB4100403 and then KB4287903" or something else, but KB4100403 is the only update for Windows I have too. KB4287903 was a security update for Adobe Flash Player, but still seemed to cause problems on my machine. At least, things did improve for a while after I uninstalled it. I did eventually figure out that the supposed "solution" (KB4103721), mentioned in the OP, probably was included in the version of 1803 which I received on May 16. On another subject: I'm no expert in the field, but since I've noticed my system grinding to a shuddering halt as the day wears on, I'm tending to suspect it might be caused by a memory leak. There's supposed to be a seemingly easy way to check, but I can't yet see how to set up Performance Monitor according to instructions. https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/determining-whether-a-leak-exists

Might be a good idea to make sure Windows support agents are aware of this. I have already spent hours with them trying to resolve this issue and none of them mentioned the Windows logo key + Ctrl Shift + B fix. cant talk with Cortana

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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257 answers

Anonymous

2018-06-11T03:45:42+00:00

Thanks again, Colin.
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Anonymous

2018-06-11T03:18:15+00:00

You're welcome.

Also, I did figure how to add counters. Open the Performance Monitor screen and click on the big green "+" icon, which opens a new window. Then, scroll down to Memory and to Paging File and expand them to find the counters listed.
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Anonymous

2018-06-11T03:01:49+00:00

Thanks for the link, Colin. I had (mistakenly) concluded that the update associated with KB4100403 was out-of-date based solely on the higher KB number corresponding to the May 8, 2018 update. A previous post suggested I check the OS version itself, which I did, and I'm now thinking my system IS up-to-date, despite the KB numbers. Luckily, my system has been stable since I first reported the issue here.
Was this answer helpful?

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Anonymous

2018-06-11T02:44:36+00:00

My Installed Updates screen informs me that the latest (and only) "Update for Microsoft Windows" corresponds to KB4100403. Reading this thread, it's apparent there are more up-to-date versions since my version was released,...

I don't know if you have in mind my mention of "KB4100403 and then KB4287903" or something else, but KB4100403 is the only update for Windows I have too. KB4287903 was a security update for Adobe Flash Player, but still seemed to cause problems on my machine. At least, things did improve for a while after I uninstalled it.

I did eventually figure out that the supposed "solution" (KB4103721), mentioned in the OP, probably was included in the version of 1803 which I received on May 16.

On another subject:

I'm no expert in the field, but since I've noticed my system grinding to a shuddering halt as the day wears on, I'm tending to suspect it might be caused by a memory leak.

There's supposed to be a seemingly easy way to check, but I can't yet see how to set up Performance Monitor according to instructions.

https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/determining-whether-a-leak-exists
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Anonymous

2018-06-10T20:56:09+00:00
Might be a good idea to make sure Windows support agents are aware of this. I have already spent hours with them trying to resolve this issue and none of them mentioned the Windows logo key + Ctrl

Shift + B fix.
cant talk with Cortana
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