White bar covering top portion of Windows Explorer on Windows 10

Anonymous
2018-05-02T14:22:23+00:00

Hi, I have 2 users that have suffered from this problem. Windows Explorer displays a white bar at the top and doesn't display correctly. A reboot solves the issue, restarting the process does not. You can interact with the area where the white bar is, it simply doesn't display correctly. Moving the window around, the white bar only shows in Windows Explorer, no other apps. Both are using HP desktops but completely different models, one is an HP ProDesk 400 G3 Mini the other a HP Z240 Tower Workstation. I uninstalled/reinstalled the latest driver for each computer from the HP website with no success. The issue is random and intermittent. Any suggestions?

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-10-16T15:27:48+00:00

hi guys,

i have the same problems, and right now it fixed.

this is what i do :

  1. go to NVIDIA Control Panel (right click on windows screen)
  2. go to display - change resolution
  3. change the screen resolution to any resolution(for both screen)
  4. apply and then change again into any resolution that you want.

im not sure with the problems, but when i do the step above it fixed mine.

cheers

Was this answer helpful?

500+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2018-11-08T10:36:43+00:00

Hello everyone, first time posting here but since this problem was a big deal in my workplace, i wanted to share with you this fix that i've found on reddit.

I've been looking for a solution on this problem for quit a long time now and i've finally found a way to solve this issue instantly. It worked for the 2-3 PC's that had the problem in my company. Hope it will help you :

  • Right click desktop,
  • Go to Intel HD Graphics settings
  • Select Display
  • Then choose the option Scale Full Screen.
  • Make sure the option Override Application Settings has the checkbox marked.

(big thanks to marlon_shibby on https://www.reddit.com/r/sysadmin/comments/8imjva/windows\_10\_multi\_monitor\_maximized\_window/)

Have a great day !

Was this answer helpful?

500+ people found this answer helpful.
0 comments

82 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-09-05T14:22:32+00:00

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-09-05T08:04:47+00:00

    We are still seeing the issue here. We've been through a few more steps to remedy this with our affected user. 

    Originally the 2 displays were connected to  different sources - one to th on-board graphics and one to the built in graphics. 

     - Connected both displays to onboard graphics, problem persists. 

     - Connected both displays to discrete (add-on) graphics, problem persists. 

     - We've installed all applicable windows updates, problem persists.

     

    By saying "problem persists" -  I mean that the computer will operate normally, and then the  display will glitch leading to a white box, and a area of the screen where the user can "click-through" the top window and be unexpectedly modifying the windows/desktop below. In earlier posts I've already described how we moved the user to a new computer, and started un-installing various software titles to narrow down the issue. I think I'm close to systematically ruling out that this is anything but a Windows 10 bug, which is exactly what others have said in this thread.

    This sounds exactly the same issue as what we have and you have tried the same as what we have tried.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-09-05T08:04:06+00:00

    I don't think it's because Adobe.

    In our company we banned Adobe.

    But we have the same issue.

    Hopefully Microsoft will come with a solution.

    It's definitely a Microsoft issue, I agree that it often occurs when opening PDF's in Adobe Reader but It's not always the case. Microsoft really need to look into this, why hasn't anyone from the Microsoft Support Team looked at this forum thread?

    Was this answer helpful?

    0 comments