How to Change my child's age in my family account?

Anonymous
2018-08-19T02:08:51+00:00

I am trying to change my child's age in the family account, as it was entered incorrectly. I saw this:

I'm a parent, trying to change my child's birthdate

  1. Using the parent's Microsoft account, sign in to your Family page on the Microsoft account website.
  2. Select Manage my child's profile info.
  3. For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.

But when i go to the family page, i don't see anything that says manage my child's profile info. Am I missing something?

* Moved from: MSN Settings and personalization  / Personalizing my content  / All

Windows for home | Other | Apps

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Anonymous
2018-09-12T08:00:29+00:00

Hi Chummy, 

The steps you are following is correct. We'd like to know which browser are you using when accessing your Microsoft account. If you are using a specific browser only, we'd suggest clearing its cache and cookies then try to go to your account again. You may also try another browser to replicate the issue if clearing cache and cookie didn't help. You should be able to see the Manage my child's profile info under Add a family member. See the picture below for your reference: 

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

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  1. Anonymous
    2018-12-26T03:30:07+00:00

    Still a problem. Any ideas?

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  2. Anonymous
    2019-02-18T13:25:29+00:00

    Hi

    Both my children are having problems with their Accounts, They Both keep being told via a pop up screen that they can't access the games Minecraft, Fortnite and RoBlox. it stated that it needed an adult account added, so I did, and added them to Microsoft Family and Still it won't work.

    Please Help.

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  3. Anonymous
    2018-12-27T04:14:08+00:00

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  4. Anonymous
    2018-12-27T04:33:20+00:00

    Unfortunately this is what the link gave me:

    "Thread Not Found

    We are sorry, the thread is not available at this time."

    Any ideas?

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