How to Change my child's age in my family account?

Anonymous
2018-08-19T02:08:51+00:00

I am trying to change my child's age in the family account, as it was entered incorrectly. I saw this:

I'm a parent, trying to change my child's birthdate

  1. Using the parent's Microsoft account, sign in to your Family page on the Microsoft account website.
  2. Select Manage my child's profile info.
  3. For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.

But when i go to the family page, i don't see anything that says manage my child's profile info. Am I missing something?

* Moved from: MSN Settings and personalization  / Personalizing my content  / All

Windows for home | Other | Apps

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Anonymous
2018-09-12T08:00:29+00:00

Hi Chummy, 

The steps you are following is correct. We'd like to know which browser are you using when accessing your Microsoft account. If you are using a specific browser only, we'd suggest clearing its cache and cookies then try to go to your account again. You may also try another browser to replicate the issue if clearing cache and cookie didn't help. You should be able to see the Manage my child's profile info under Add a family member. See the picture below for your reference: 

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

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  1. Anonymous
    2019-12-27T23:37:58+00:00

    These steps are out of date. there is no "Manage my Child's Profile info" on the screen. Can we just get this to work without being stupid? Why does Microsoft need to play over nanny for my child? Isn't that my job?

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  2. Anonymous
    2021-01-03T11:44:53+00:00

    When i click that link I get redirected to the page show bellow. Not sure what I need to do, because the "view you family settings" link takes me back to where I started. And this is microsoft support in a nutshell. I feel like a hamster in a wheel. 

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  3. Anonymous
    2020-12-26T22:48:06+00:00

    Thanks! This was a huge help. I and many other appreciate this feedback.

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  4. Anonymous
    2020-01-18T01:47:40+00:00
    • I found out a way to change it! Here's what you can do:

         Log in as the adult in the family group(family.microsoft.com) find the child's account you want promoted to an adult.

         Then, click "More options" then click "Remove from family group" and confirm it.

         And go to the bottom-ish, click "Add a family member", and there will be a pop up thing:

         

       Then, click "Adult" and put in your child's email in, and "type in the characters" and "send invite" and Ta daa, child's account becomes an       adult!

    Change an child's account, to an adult's account. This works like magic. Your welcome.

    If you have ANY questions about this, ask away.

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