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My PC is working really normal before update. After I update my windows 10 the system show this message.
C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or internet, and then try again. If the location still can't be found, it might have been moved or deleted. - OK
Then I click ok after that I only see recycle bin and task bar, which can not do anything background is black, so I restart by using ctrl+alt+delete and run safe mode(safe mode with network).
In safe mode it has no This PC it just has recycle bin and some program and I can't open any file location of any program after that I turn off my pc for 30 sec then open it the result is
C:\WINDOWS\system32\config\systemprofile\Desktop is not accessible
Access is denied. -OK
Only recycle bin and task bar and black background again.
I have no idea to fix this problem any more. Please I really need some help. THANK YOU. My English is not professional I hope you understand my message.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Thirut,
Open Windows File Explorer
On the View Ribbon, check the box marked 'Hidden Items'
C:\users\Default\
Right click and copy the Desktop folder contained in the Default Folder
Navigate to: C:\Windows\system32\config\systemprofile
Right click and Paste the Desktop folder into the systemprofile folder
Restart (not shut sown) your PC
Looks like Microsoft doesn't want to share personal information on the forums, your email was removed. What's your question?
This is Txhamguy-is there a phone # or email you can share with me? email me at ******@gmail.com
Thanks for your feedback. I'm trying to follow exactly what you did but not being that technical am having a bit of a problem.
Like you, I am faced with a black screen. Start button won't even work. BUT, I can hit control/alt/delete and get to task manager. I tried finding and clicking on the restore command but was unsuccessful as it seems a recovery point had never been created.
Could you walk me through your steps a bit more. In the "run new task" mode in Task Manager, what exactly am I looking for?
Second you mention that you were "able to run the 1803 Windows patch once I extracted the ISO onto a thumb drive." I'm not following that. Were you able in Task Manager to identify the windows patch? And what did you mean by "extracting the ISO (?) onto a thumb drive"?
Sorry to sound so ignorant but any help you can give will certainly be appreciated and may save me from buying a new computer.
None of the suggestions in this post worked for me. However after jumping through some hoops I was able to fix mine.
-My instance seemed to be caused by a failed Windows update- the user rebooted in the middle of it. In addition to this error message, the background was black and I couldn't get Explorer to open either.
So, using the Browse feature through New Task in Task manager, I was able to run the 1803 Windows patch once I extracted the ISO onto a thumb drive. After this went through, Windows was back to normal.
Hope this helps you
