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My PC is working really normal before update. After I update my windows 10 the system show this message.
C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or internet, and then try again. If the location still can't be found, it might have been moved or deleted. - OK
Then I click ok after that I only see recycle bin and task bar, which can not do anything background is black, so I restart by using ctrl+alt+delete and run safe mode(safe mode with network).
In safe mode it has no This PC it just has recycle bin and some program and I can't open any file location of any program after that I turn off my pc for 30 sec then open it the result is
C:\WINDOWS\system32\config\systemprofile\Desktop is not accessible
Access is denied. -OK
Only recycle bin and task bar and black background again.
I have no idea to fix this problem any more. Please I really need some help. THANK YOU. My English is not professional I hope you understand my message.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Thirut,
Open Windows File Explorer
On the View Ribbon, check the box marked 'Hidden Items'
C:\users\Default\
Right click and copy the Desktop folder contained in the Default Folder
Navigate to: C:\Windows\system32\config\systemprofile
Right click and Paste the Desktop folder into the systemprofile folder
Restart (not shut sown) your PC
"Personally I'm not convinced it was a hard drive problem (it may have been in your case, but its not the solution for most people)
By installing a new hard drive, it inevitably meant reinstalling Windows from scratch (which is what probably fixed it).
Whats annoying is there are now 2400+ people having this problem, and still no word from Microsoft. Makes me wonder what the point of these forums is, other than a way for Microsoft to avoid getting hassled by support requests"
After a few weeks and after calming down, I suspect my case wasn't a defective hard drive, but not being exactly sure what to do I bought an SSD and Recovery from HP (Recovery being one of the reasons I searched for a dupe laptop). Maybe I'm lucky enough and just savvy enough to have saved myself some further pain, but am also very well aware of how I was when I bought my first computer. Many here obviously and understandably don't know what to do.
If I were King of the World then Microsoft would in no uncertain terms be held accountable. Crap sites like this, their pretense at "caring" for the customer, doesn't cut it.
I said it a few weeks back - Winduhs 10 is malware and this goes far beyond a class action suit.
I have spent the best part of today re-installing windows and all of the software, which I have lost as a consequence
I am not having problems getting my gmail accounts back into Outlook
As for Microsoft......they have our money and now don't give a damn
L
Personally I'm not convinced it was a hard drive problem (it may have been in your case, but its not the solution for most people)
By installing a new hard drive, it inevitably meant reinstalling Windows from scratch (which is what probably fixed it).
Whats annoying is there are now 2400+ people having this problem, and still no word from Microsoft. Makes me wonder what the point of these forums is, other than a way for Microsoft to avoid getting hassled by support requests
"I gave up trying to solve the problem. My local IT expert told me the hard disc was failing which caused the problem. This might be true for mine PC but surely not everyone has a dodgy hard disc.
Anyway the hard disc was replaced with an SSD and everything is now running smoothly till the next update????"
To all:
I did the same. Bought an SSD and everything is now okay on the original problematic laptop. I also have a duplicate laptop, bought at the time just in case and luckily at a good price, (both are HP 15 - ay039wm) with the 1TB factory mechanical hard drive, same as the first laptop had. Gave me a couple of scares but has behaved for the last two weeks. If I have another instance or two with the spinning out of control hard drive I'll buy another SSD for the second PC.
I am debating getting an enclosure, (and many are cheap) for the first hard drive that was replaced and is now just catching dust, which likely(?) (hopefully) is mechanically sound. A 1TB size would be good for perhaps most people's backup needs. Just something for some of you to consider. Don't dismiss the hard drive just yet and don't throw it away.
