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As of recent, when connecting any pair of bluetooth headphones or devices, I would get stuttering problems where when using bluetooth headphones, the audio would frequently cut in and out randomly, and it would frequently disconnect, even when it was fully charged. And yes, I've tried to fix the issue by disabling audio enhancements, but it hasn't helped at all. Additionally, I've had problems with other bluetooth devices where they would also frequently disconnect. Is there a fix to these problems?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
With Macs having the same issues, it's likely a hardware problem with Intel's combined BT/WiFi chip. (though it would be much nicer if it could be fixed in software.) Wires crossed somewhere they shouldn't be, or improper shielding leading to interference. Shame. This REALLY bugs me.
If there's a recall to get fixed chips, I'd feel much better about the $1500 I spent on this laptop which is currently un-listenable.
Likewise, I found the Bluetooth audio stuttering issue mostly occurred when my laptop was on battery power (Lenovo Yoga C930). The issue was much less prevalent when the laptop was connected to a power adapter.
The bluetooth chip is on the Intel 9260 wireless adapter. I followed Intel's instructions for setting power management on their wireless adapters here: https://www.intel.co.uk/content/www/uk/en/support/articles/000005879/network-and-i-o/wireless-networking.html
I changed 'power saving mode' to 'maximum performance' while on battery and that seems to have reduced the issue for me. I saved a separate power plan with this setting that I can switch to when I'm using my bluetooth headphones.
I also had to use the following guide from Dan Antonielli to enable the advanced power settings in the first place: https://danantonielli.com/missing-device-power-management-options-fix/
problem solve tool which has never in human history helped to solve an actual problem. Very nice
lol true statement. What passes the threshold needed to actually get a response from a technically-inclined (non-copy/paste) customer service rep at Microsoft?
And as I say that here goes some free troubleshooting for Microsoft...you're welcome Microsoft.
Problem for me is definitly wi-fi interference on a 5g connection. I'm running windows 10 fully updated, 2019 Lenovo Yoga with an Intel 9260 network adapter. Biggest stuttering issue is with a brand new plantronics headset that has no problem pairing with my iPhone or other devices. Drivers fully updated on all devices (headphones and laptop).
I tried going to Device Manager->Network Adapters-> Intel 9260 -> Advanced Tab -> Properties on wireless modes and switched the various values to see if anything would get better. On the first two options, going to value 1. 5GHz and value 3. 802.11ac respectively seemed to clear it up a bit, but still stuttering here and there.
I think I'll keep trying the various options within the advanced settings tab to see if anything else might be the cause, but that's about all I've got at this point...unless Microsoft plans to talk with Intel and Lenovo to see if there's a fix for this.
Stuttering stopped after I disabled "Remote control" in Services tab.
Control Panel\Hardware and Sound\Devices and Printers -> Right click on your Bluetooth device and select Properties, then find the Services tab.
Thank you very much CrudestJungle80! It worked like a charm! It only took me 2 mins to fix my problem after searching Google and finding your post!
That didn't work for me with my Bose 700's. In fact, I had no sound come through my headphones when I unchecked that, even though I was paired and everything. But what did work was turning off "Remotely Controllable Device". Thanks for leading me to the right place!
T****urning off "Remotely Controllable Device"
Initially this seems to work but, THIS IS NOT THE SOLUTION!
CAUTION: Do not turn off any other service!
Disabling "Remote control" Service will put the headphones in mono mode and the sound quality will become pathetic.
I switched from 2 to 5GHz and seems to have fixed my issues. Thanks for posting!
