Windows 10 restarting at random times

Anonymous
2017-12-29T13:58:18+00:00

I can be working on computer during the day and then, for no reason, the thing just shuts off and then restarts. Windows 10

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* Original title: Restarting

[Moved from: Windows / Windows 10 / Sleep and Power on/off]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-28T11:09:05+00:00

    Hello Liezl, I can't find any dump files, despite following the referenced article? I am at the moment running on a SSD but It has no available updates!!! and have run extensive memory tests. Any other suggestions?

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  2. Anonymous
    2018-01-27T21:48:59+00:00

    Another reboot ... can't believe Njynlif and BuilderTrev & me are the only one experiencing these reboots. Should it be escalated ... ?

    Here is a link to system info file. Keep in mind these problems did not occur until the software update.

    https://1drv.ms/f/s!AqRMMjsjigz\_k0o1tlZI7-3BNmdI

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  3. Anonymous
    2018-01-27T16:21:08+00:00

    The following files/folders are not on my system.

    Navigate to C:\Windows\Minidump and drag the contents to your desktop. If the minidump folder is not there or empty there may be a larger DMP file located at C:\WINDOWS called MEMORY.DMP which we can also use.  If you have minidumps use them FIRST, andonly upload the full dump file (MEMORY.DMP) if there are no minidumps.

    I will run MSInfo32.exe on the next unexpected reboot. Is there a reason "C:\Windows\Minidump" or "C:\WINDOWS\MEMORY.DMP" do not exist? Are these instructions valid for Windows10?

    Tom

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  4. Anonymous
    2018-01-26T19:17:12+00:00

    Random reboots like the one that you're experiencing, is sometimes caused by misconfigured settings or a possible corrupted files that makes your system misbehave. In order for us to investigate this further, we would like to get the crash logs of your computer by following the steps indicated in this article on how to extract your computer's dump files and system information. Please see the section under The procedure for finding and uploading the DMP files up until**** Link for how to upload the DMP file here.

    We will wait for your reply.

    Regards.

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  5. Anonymous
    2018-01-26T16:18:05+00:00

    Another reboot 1-26 approx. 10:52 

    Power on approx. 10:49, Logon approx. 10:52. entered password and system rebooted almost immediately.

    Log file: 1-26 system, 1-26 security, 1-26 Application, 1-26 WindowsPowershell

    Link https://1drv.ms/u/s!AqRMMjsjigz\_k0\_AphxAcjvjT8Yv

    If you need more, let me know. 

    Tom

    BuilderTrev ... Nice to know I'm not the only one with this problem

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