USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard

We are a reseller of Microsoft products here in Norway. Not even as a reseller we have access to a good supportline.

I find it totally unacceptable that Microsoft should be able to sell keyboards they can not support with spare parts. Microsoft, get your sh*t together.  Support line was of no help! Incompetent and no service!

Buy Logitech products from now on. Easy to get a spare USB unifed receiver.

I agree, I love logitech´s quality, the only problem is, that Logitech does not make a truly ergonomic comfortable keyboard.

Seeing your response make me laugh. We been in contact with Microsoft support and told them that we cannot locate the newly bought Ergonomic keyboard usb dongle, THERE is NO USE in using the keyboard without it, and we were told that there is no way they can replace the usb for security reason (its a combo and they are pair- as MS design it). REALLY? Microsoft's concern about an attack through bluetooth? No wonder why you guys got hit more often  because you've spend most of your resources on small details. And for customer like me who spend our hard-earned money had to force ourselves to buy a new one when we have one sitting and getting dust.

And now you want your international customer to spend his/her time to follow your instruction to get the same result?

Agree. :(

I'll try and post results here. Thanks.

Hi, Fernando, are you solve the problem? Me too Brasil and I have same issue....

Fala Fernando beleza? Cara conseguiu resolver o problema, também sou do Brasil e tive o mesmo problema.