Hi Linda,
just open Command Prompt (running as administrator) and type each of those 4 commands exactly as Philippe wrote them.
Then run Windows Update.
Do I open Command Prompt or Elevated Command Prompt? What's the difference?
This thing is getting too confusing. Do I type the whole thing exactly like this? What does SC mean and do I type the "start = auto"?
SC config wuauserv start= auto
SC config bits start= auto
SC config cryptsvc start= auto
SC config trustedinstaller start= auto
My access was denied....now what?
You have to run command prompt as an administrator. Just right click on command prompt and click "Run as Administrator". Then, one line at a time, you write out exactly what you see above (including spaces) and hit enter.
So for example, line one is: SC config wuauserv start= auto (then click enter)
Once all four commands have been entered, you should be able to complete the update with Windows Update. It worked for me anyway. Good luck!
It FINALLY worked!!! Thank you Phillipe and whoever else posted this resolution.