Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-21T16:30:32+00:00

    Hello,

    The new April 2018 update, that I started yesterday (5/20/2018), never completed and my windows does not boot. Here are some details:

    • PC: ACER ASPIRE S7
    • Start Menu -> Power Off -> Install Updates and Restart
    • Got Stuck on:

    Working on updates

    9% complete

    Don't turn off your computer

    • Turned off the computer after waiting for about five hours.
    • Stuck on “Restoring your previous version of Windows (with the five dots rotating above it)”
    • Turned off the computer after waiting for a few hours.
    • Stuck in Boot loop (2 screens kept repeating, acer logo screen, then the "Restoring your previous version of Windows" screen, then automatic restart and …)
    • I can access my files using a bootable USB, so my hard drive is working.
    • Used a "Windows 10 installation media" USB, to access advanced boot menu.
    • "Go back to the previous version" gives the message "We ran into a problem ..."

    -  Used “command prompt”, and ran: chkdsk c: /r /x

    • After reboot, no more boot loop, but again stuck in "Restoring your previous version of Windows" for hours!
    • Again used “command prompt” to run

    chkdsk c: /f (successful)

    bootrec /fixmbr (successful)

    bootrec /fixboot (Access denied)

    bootrec /rebuildbcd (No windows installation found)

    bcdboot c:\windows /s c: (Not successful)

    • After restart, again stuck in "Restoring your previous version of Windows" for hours!

    I am giving up and will probably need to do a clean windows install. But, I am asking to see if there is anything else that I can do first. Also, does Microsoft somehow support its customers, when something like this happens that is totally caused by a Microsoft update?

    Thank you

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  2. Anonymous
    2018-05-21T15:21:14+00:00

    Actually with that tip (that I discover before he posted it) you enter into "windows safe mode", it's a mode that charge the most basic drivers to give you access to do kinda of something (for that reason you see a black screen instead of your wallpaper). I was able to copy my files from my laptop to an external hardrive from the funtion "Run" (if you type win+r it appears in a lower corner and you can click browse to see and search your files because in this mode explorer.exe or the file explorer does not exist or doesn't run) just by clicking the browse button and copy folder by folder to the drive. Be pacient, it takes a while and it doesn't show you any visual feedback, just "the sand clock" that means thats is making a task and if you click many times it will say "the program is not responding" for the same reason. When it finish the only thing you will notice is the new folder in your external device.

    Take in mind that with this method you can only copy folders because how is from the funtion "Run", it is searching for .exe archives and not regular ones so if you have some archive in particular that you want to extract, you need to copy the entire folder that contains it.

    The only problem that I have doing this is when it hits a big archive (in my case a game image that size 60GB) it says because of it size it cannot be copied (I guess it's because of the load of just the basic drivers) so that archives will be forever gone or at least for now.

    Hope I help you (specially the thesis guy) and you can now understand a little bit more of what's happening.

    And yeah, for the record, stupid untested update haha :(

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  3. Anonymous
    2018-05-21T03:31:29+00:00

    I'm having the same problem and I'm going crazy trying to fix it.

    Please help me Microsoft.

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  4. Anonymous
    2018-05-20T18:40:45+00:00

    My files got corrupted after a Windows update. When II try the last command it says "Failure when attempting to copy boot files". This is really frustrating

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