Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-23T19:11:56+00:00

    Hello, try running task manager and cliclikng on File->Start new proces and typiing in "explorer.exe" with this you should at least get to your data and back up them. If this says something about unrecognized token try to log off and log in and try it again. Hope it will works.

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  2. Anonymous
    2018-05-23T17:47:32+00:00

    I have problem but this did not solve my problem. What do I do now?

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  3. Anonymous
    2018-05-23T17:36:08+00:00

    This was so helpful, and my computer is almost back to normal.  I have all my files and everything works fine EXCEPT I can't get into any of my pdf files. When I click on one, I get a message that says "Windows cannot find 'C:\Users\Mom\Documents...'. Make sure you typed the name correctly, and then try again." If I try to get into Adobe Acrobat Reader DC, I get a message that says "Windows cannot find 'C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe. Make sure you typed the name correctly, and then try again." I uninstalled Adobe Acrobat Reader DC and reinstalled it, but I am still having the problem. I can open the files in a browser, but I cannot open them locally.

    Any ideas on how to fix this?

    Hmmm... Weird. Can you go into a file explorer and see if the files were installed in the correct location that you are getting in the message?  Because the shortcut might be pointing to a different location after it reinstalled.  At that point, you can either, make the shortcut point to the new correct location, or reinstall it in the correct location that is hinted at in the message ( C:\Program Files (x86)\Adobe\Acrobat Reader DC ).  It should only give that error message if the location being requested isn't there.

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  4. Anonymous
    2018-05-23T16:39:05+00:00

    This was so helpful, and my computer is almost back to normal.  I have all my files and everything works fine EXCEPT I can't get into any of my pdf files. When I click on one, I get a message that says "Windows cannot find 'C:\Users\Mom\Documents...'. Make sure you typed the name correctly, and then try again." If I try to get into Adobe Acrobat Reader DC, I get a message that says "Windows cannot find 'C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe. Make sure you typed the name correctly, and then try again." I uninstalled Adobe Acrobat Reader DC and reinstalled it, but I am still having the problem. I can open the files in a browser, but I cannot open them locally.

    Any ideas on how to fix this?

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