Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-23T16:26:10+00:00

    I've just spent 11 hours trying to fix this issue and finally re-installing Windows 10 and all of my father's software on his laptop.

    Thank you very much Juan Pablo G.C. and ZackJudd and everyone else who took the time to post detailed assistance.

    Microsoft, this is unacceptable. I'm now exhausted and at risk of missing work deadlines.

    Drew

    Your welcome Drew! I took about a little over 24 hours to fix my laptop trying different things.  So figured I could save people some time who were having the same problem as me!  Glad to be of help!

    Zack

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  2. Anonymous
    2018-05-23T16:14:38+00:00

    No, your USB will not be ruined.  But you must remove everything from it prior to using it, as everything on it will be deleted in the process.  But no, after you are done, you will be fine to delete everything and use it as a normal USB drive again.

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  3. Anonymous
    2018-05-23T13:21:21+00:00

    I am having this same issue with the Windows 10 rollback. In step 4 when I enter bootrec /fixboot it says "Access is denied" 

    What do I do?

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  4. Anonymous
    2018-05-23T11:27:57+00:00

    So somehow I got onto my pc, but it doesn't have a desktop. I get this error when I try and access it. I can't directly access C drive but I can use the browse feature in the Run window or the 'run new task' under the file menu in task manager. Does this help at all? Can I fix anything from here?

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