Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

Was this answer helpful?

60+ people found this answer helpful.
0 comments

200 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2018-05-21T15:33:14+00:00

    Hey, take a look at my other answer. If you copy and paste (with my method) the desktop from your user folder located at "this pc" and disk C:/ to the path that you're giving to us the problem is solved and you will see the things that you had in your desktop and now (at least) you can try to extract your files.

    Stay in contact to see what else we can be helpful because Microsoft doesn't repond :(

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-05-21T14:22:58+00:00

    Try my tip and at least you will be able to make a copy of the files, after you are able to login plug an USB with ExplorerPlusPlusPortable_1.3.5.paf I've just used it to make a backup, now I'm creating a Windows 10 ISO to make if I can repair the DagLangseth message.

    My computer got worse with your tip. 

    Now the screen is all black and nothing happens.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-05-21T10:23:50+00:00

    Thank you Jeffrey; Exactly this!

    Kind regards,

    PJ

    Was this answer helpful?

    0 comments