Display problems on some AMD Radeon video cards after installing an update

Anonymous
2017-12-01T02:18:06+00:00

An update was recently installed and now my AMD Radeon HD 3200 display adapter is not working as it did before. I’ve lost my preferred resolution option and the ability to use multiple monitors, and the adapter type is now reported as Microsoft Basic Display Driver. Any suggestions?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2017-12-01T02:24:28+00:00

Hi Shirlen,

We are aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 series adapters. 

(Updated: 12/18/17)

If you were impacted by the incorrect driver, Windows Update KB4057291 has been released that will install a driver to restore multi-monitor display and resolution control capabilities.  Go to Start -> Settings -> Update & security, then Check for updates and install the update to resolve your issue.  You can also go to the Microsoft Update Catalog website to install the update.

(With the release of Windows Update KB4057291, it should no longer be necessary to manually delete the improper driver, as was originally recommended below.)

*****

Follow these steps for all versions of Windows 10 to manually delete the 22.19.128.0 driver from the system and recover the recommended driver version (8.970.100.9001):

  1. Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager.
  2. Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties.
  3. Select the Driver tab and verify driver version is 22.19.128.0.
  4. Select Uninstall Device.
  5. Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
  6. The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.
  7. Select any device, then click Action -> Scan for hardware changes.
  8. Recheck the driver version.  If it still reports 22.19.128.0, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed.  If this resolves your graphics problems, you can stop here.  If a different driver version is installed, follow the next step to check for the driver using Windows Update.
  9. Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

If you have further questions, feel free to reply to this thread.

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  1. Anonymous
    2017-12-26T17:43:07+00:00

    Depends on what Version you are using.  Determine what Version you are using as follows.

    Click Start menu > Settings > System > About (bottom left panel) > Scroll to Windows specifications > Determine Version.

    Determine architecture as well.  You find your architecture in the same area as Version information but below it under System Specifications > System type.

    Now go to the Microsoft Software Catalog and down load the appropriate update with appropriate architecture...64bit vs 32bit below.  

    http://www.catalog.update.microsoft.com/Search.aspx?q=KB4057291

    Merry Happy Forever,

     Thank you that is very useful information. 

    Onatah

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  2. Anonymous
    2017-12-26T17:37:08+00:00

    I have a the ATI Mobility Radeon HD 4200 series. This patch did nothing to stop the blue screens. Had an uptime of over a month and now it crashes with the same error several times a day. Driver is now the version specified. This is an HP micro server box. It just has hard drives in it and a display attached. Nothing exotic. Started crashing with the same VIDEO TDR thing. Patch didn't fix it.

    Wow that sucks that the patch didn’t fix it. I have been more of the opinion that it was the creators update from the spring that caused most of my issues. The fall creators update just came out and I think that that’s where the problem is going to be solved Robert KZ posted a link to the AMD website for the drivers, but I’m sure you have already tried that. I don’t have any answers yet myself best of luck.

    onatah

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  3. Anonymous
    2017-12-26T17:30:43+00:00

    seems so that this spring update keme caused it. slooowed my pc as well.. will try a few solutions posted here.

    Also RobertKz posted a thread that gave a link for AMD directly to their website. Post right below this one. I  haven’t tried it yet but that might also help you. Best of luck -  onatah

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  4. Anonymous
    2017-12-26T17:27:21+00:00

    Download Drivers amd 6450  Try the web site.

     Thank you for the suggestion. I will give it a go. Thanks everyone on the formum for all the helpful suggestions for Christmas everyone. 

    onatah

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