Display problems on some AMD Radeon video cards after installing an update

Anonymous
2017-12-01T02:18:06+00:00

An update was recently installed and now my AMD Radeon HD 3200 display adapter is not working as it did before. I’ve lost my preferred resolution option and the ability to use multiple monitors, and the adapter type is now reported as Microsoft Basic Display Driver. Any suggestions?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2017-12-01T02:24:28+00:00

Hi Shirlen,

We are aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 series adapters. 

(Updated: 12/18/17)

If you were impacted by the incorrect driver, Windows Update KB4057291 has been released that will install a driver to restore multi-monitor display and resolution control capabilities.  Go to Start -> Settings -> Update & security, then Check for updates and install the update to resolve your issue.  You can also go to the Microsoft Update Catalog website to install the update.

(With the release of Windows Update KB4057291, it should no longer be necessary to manually delete the improper driver, as was originally recommended below.)

*****

Follow these steps for all versions of Windows 10 to manually delete the 22.19.128.0 driver from the system and recover the recommended driver version (8.970.100.9001):

  1. Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager.
  2. Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties.
  3. Select the Driver tab and verify driver version is 22.19.128.0.
  4. Select Uninstall Device.
  5. Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
  6. The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.
  7. Select any device, then click Action -> Scan for hardware changes.
  8. Recheck the driver version.  If it still reports 22.19.128.0, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed.  If this resolves your graphics problems, you can stop here.  If a different driver version is installed, follow the next step to check for the driver using Windows Update.
  9. Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

If you have further questions, feel free to reply to this thread.

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  2. Anonymous
    2017-12-26T13:11:15+00:00

    seems so that this spring update keme caused it. slooowed my pc as well.. will try a few solutions posted here.

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  3. Anonymous
    2017-12-26T12:27:25+00:00

    Update KB4057291 has not been released to solve "crash" problems (See 

    https://support.microsoft.com/en-us/help/4057291/multi-monitor-display-and-display-resolution-not-working-for-amd ).

    It is supposed to solve display and resolution problems. Many users say this problem has been solved by  this patch. For some users, it is not clear if problem is completely solved or not.

    But, if you get "blue screens", it is certainly due to an other reason...

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  4. Anonymous
    2017-12-26T06:45:43+00:00

    I have a the ATI Mobility Radeon HD 4200 series. This patch did nothing to stop the blue screens. Had an uptime of over a month and now it crashes with the same error several times a day. Driver is now the version specified. This is an HP micro server box. It just has hard drives in it and a display attached. Nothing exotic. Started crashing with the same VIDEO TDR thing. Patch didn't fix it.

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