Face-recognition not working after Windows 10 update 1709

Anonymous
2017-10-28T12:58:02+00:00

After receiving the Windows upate 1709 (KB4041994) the Face Recognition doesn't allow my Surface Pro 4 to get into Windows. It recognizes me but stays on the login spash screen. I have to switch to a different login option to actually get into Windows.

Moved from: Surface / Surface Pro 4 / Sound and camera

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-12-27T22:31:26+00:00

I have the same problem as many of you.  I had to use my PIN number during initially logon because Face-recognition (hello) wasn't working.  Face-recognition would worked when my computer would go to sleep/hibernate but not if I shut down and re-boot.  I spent the better part of a day reloading drivers and trying all kinds of other things people were suggestion online.  Today I checked out another thread of questioning on this website titled "Windows 10 Creator Update must login twice" not thinking that was my problem at all but read the thread anyway.  The Microsoft rep replied to the login twice question with a suggestion and OMG when I tried it fixed my problem.  Since it sounds like a number of you might have the same problem as I was experiencing I thought I would pass this tip on... maybe it will fix your problem too.

Adrienne

Below is the tip from the Microsoft Rep.

****************************************************************************

Anne Ros replied on

Microsoft

Hi,

If you're having trouble with logging in on your PC twice, then you can try the following steps to remove double login:

  1. Go to Settings, then select Account.
  2. On the left panel, select Sign-in options.
  3. Under Privacy or Confidentiality section, turn off Use my sign in info to automatically finish setting up my device after an update or restart.

After doing so, reboot your PC and see if the same issue will occur.

Get back to us with the outcome so we can provide further assistance

*******************************************************************************

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  1. Anonymous
    2017-12-16T13:24:47+00:00

    Thank you.

    I have done that.

    Updated the drive - did not fix it.

    Removed the device then rebooted - symptom changed:

    On a fresh boot up, I cannot login using face recognition.

    But when waking up from sleep, the face recognition works fine.

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  2. Anonymous
    2017-12-16T09:48:12+00:00

    just go to Device Manager and update the camera driver

    cheers~

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  3. Anonymous
    2017-12-07T07:34:33+00:00

    Thanks man 

    updating the drivers worked for me perfectly

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  4. Anonymous
    2017-12-06T17:30:39+00:00

    Camera does not appear to be functioning after initial recognition. If screen locks, it says it is looking for me but there is no camera activity (i.e. no lights indication it is functioning). Worked fine before applying latest update (1079) for Windows 10

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