Microsoft games are "currently not available in your account"

Anonymous
2017-07-07T13:41:30+00:00

I've been playing Solitare, Mahjong, Minesweeper, Taptiles, Jigsaw, and Sudoku daily for a long time. Starting yesterday afternoon with Minesweeper, I'm getting a "currently not available in your account" error from some of them. I tried uninstalling Minesweeper and now I cannot re-download for the same reason (it errors when trying to acquire the license from the Windows store). Today, Mahjong and Jigsaw started with the same behavior. As of right now, the only games that will load are Solitare, Taptiles and Sudoku. Xbox app loads fine. The store is able to download and install other apps and games without a problem. Everything else appears to be working fine.

This is on a first generation Surface Book (i5/256/dGPU), all current updates installed (I'm on the creator's update build of Win10). I have a separate desktop PC I have yet to check to see if the problem exists there, too.

I have tried wsreset and a reboot, but I refuse to re-register the store via command line. The last time I tried that, my store ended up so broken I had to do a total OS refresh and reinstall all my software. I don't have time for that right now.

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-07-09T13:01:36+00:00

    Same creeping problem. First one game, then two more, now even non-Microsoft Magic Puzzles.

    Researching error code found referral to identity verification. 

    Maybe that will help the techs.

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  2. Anonymous
    2017-07-09T10:37:35+00:00

    Edge problem resolved by running Settings\Troubleshoot\Windows Store Apps. I still cannot run Minesweeper on my main PC nor on my portable.

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  3. Anonymous
    2017-07-09T10:32:09+00:00

    Hi Francis -

    I am glad to know this solved your issue.

    Regards,

    Meta.Cosmos

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  4. Anonymous
    2017-07-09T10:14:20+00:00

    Hi Charles-

    Glad to know that you were able to install your Jigsaw.

    Please do click on "Solved my Problem" if helpful.

    Regards,

    Meta.Cosmos

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  5. Anonymous
    2017-07-09T09:09:41+00:00

    Do not do this. Microsoft Edge now unusable. Will not allow me to sign in to my account, show favorites, import favorites and will not allow me to close it. I think it is related to the minesweeper problem.

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