Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-05-07T10:18:39+00:00

    The unreliability of the Xbox One wireless receiver software is just shameful, it's been well over a year with no proper fix.

    I eventually gave up, bought a bluetooth adapter for my PC and switched to using DS4Windows with a playstation controller (it's a regular HID device and doesn't really need drivers, but DS4W emulates XInput so it works with more games)

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  2. Anonymous
    2017-04-09T22:46:49+00:00

    Just wanted to note this occurs for me on a new install of Windows, without Steam installed.

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  3. Anonymous
    2017-04-09T18:55:35+00:00

    Actually when I was having the same issue with the xbox controller disconnecting, I did not have steam on my computer. I am hoping that once I update my computer with the creator update, it will fix the problem and I can start playing games on my computer again with my controller.

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  4. Anonymous
    2017-04-06T02:32:12+00:00

    This still happens for me on Windows 10 Pro, Intel i5 Nuc (no nVidia graphics or Geforce Experience.)

    However this doesn't happen on 2nd PC which is also Windows 10 Pro, desktop Intel i7 with nVidia Geforce.

    Windows is patched up to date on both.

    As the OP says, the device works for a few seconds then disconnects or sleeps or something.

    I have uninstalled and reinstalled the driver from Device Manager.

    A reboot or re-login may help but only temporarily.

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  5. Anonymous
    2017-02-17T14:58:16+00:00

    Guys just uninstall GeForce Experience, this was the solution for me.

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