Hello users of Microsoft’s ‘ 3D Scan’ app! We wanted to inform you that starting this weekend we will be launching a new version of our 3D Scan app (version 2.0.46.0) and people that have the app installed will see the update show up on their computers soon thereafter. **IMPORTANT** The new version of the app requires a new Kinect (for Xbox One) driver to work with your computer and will not be able to scan without it. Additionally the old version of the app will not scan with the new driver. (You can read more about the exciting new Kinect driver announcement here ) The new Kinect driver must also be installed manually. To install the new driver follow the steps below: In Cortana type ‘Device Manager’ and hit enter Find ‘Kinect sensor devices’ in the list Expand everything under ‘Kinect sensor devices’ (this should expose ‘WDF KinectSensor Interface 0’) Right click on ‘WDF KinectSensor Interface 0’ and select ‘Update driver’ There should be a popup window that asks “How do you want to search for drivers?” Choose “Search automatically for updated driver software” Assuming all goes well, you should have just installed the new driver. Right clicking on ‘WDF KinectSensor Interface 0’ again and selecting ‘Properties’ should show you that you have driver version ‘2.2.1610.17001’ or greater If all does not go well and you did not get the new updated driver with the version listed above, remember that the driver takes time to filter through our backend system and be visible to all locations around the globe. If this happens, please be patient and try the same steps listed above at a later time. For any issues regarding installing the new Kinect driver please let us know by commenting below. If you have any feedback for, or issues with, the new 3D Scan app please leave your comments in the Feedback hub (Category: ‘Hardware, Devices, and Drivers’, Subcategory: ‘3D Scan’) Thanks!

Dear CBGrant [MSFT] Many thanks for your reply. As you suggested, I tried to slightly change the depth settings and it's working a bit better with the Kinect fixed and the subject rotating. However, with the previous version of 3D Scan, it was possible to have the kinect on a tripod and to scan the subject still in front of it, scanning only the front with no elements moving. With the new revision, this seems to be impossible, as the error message appears, saying that there is not enough data to reconstruct the model. Please see attached image of a scan with the previous version, both the Kinect and the subject are still. Isn't this method available anymore ? thank you! Marco

Marco, With your scans is the Kinect stationary or rotating around the object? Matias' problem was an incorrect depth setting and I think your problem might be the same. Remember to use your hand to find where the depth ends. Move your hand slowly away from the Kinect until it turns grey. If the Kinect is stationary and the object is rotating make sure, and this is important, that the Kinect does not see anything that is not rotating. If it catches a glimpse of a stationary wall or chair, the scan will be incomplete or partial like you are seeing. If the Kinect is rotating around the model then make sure you set the depth to be able to see everything you want scanned and walk around the model. Unfortunately, you cannot adjust the resolution settings in the current version and there is no way to re-install the old version. Let me know if any of this helps. If it doesn't please attach pictures like Matias did so I can get a better idea of what is happening. Thanks!

Hello CBGrant [MSFT], I am having the same issues that Matias Migo had. I followed your instructions, changing the depth, but the scan comes out only partially, (like Matias showed in the photo) although in the preview everything is colored. Moreover, if I take a scan of the front view, without rotating around the subjects, it says there is not enough information to create the model, while in the previous version it was possible and it worked perfectly. Also, as for my art practice I am very interested in low resolution scans, and I appreciated the fact that in the previous version you could adjust the resolution. Is there any way to change the settings and be able to play with resolution? Or even, any way to re-install the old version please ? Many thanks Marco

Hello CBGrant, I had driver issues after some days with the new driver and my kinect didnt start so I uninstalled everything kinect related and removed all kinect related drivers. with the device Manager im not able to get any driver from the internet and have to install the 2.0 SDK again to get the old driver (2.0.1410.19000) . But im not able to get the newest one when try to update the driver. I also have the issue that my TS-PDU3 USB 3.0 card (with renesas chip) isn't reconised as sutible but i bought it course it was recomented as sutible. https://www.amazon.de/dp/B003MVJG8Q/ref=pe\_386171\_38075861\_TE\_item My board should be suatible for this card and its monted on a pcie 16x2 port. I have to let windows install its own driver for the usb3 or the kinect wont even show up in the device manager. Hope you can help me out a bit.

You're welcome. I Usually scan a little below the maximum resolution for better frame rates. I´ll keep in touch Thanks!

New Version of the Kinect (for Xbox One) Driver and the 3D Scan app

Anonymous

Hello users of Microsoft’s ‘3D Scan’ app!

We wanted to inform you that starting this weekend we will be launching a new version of our 3D Scan app (version 2.0.46.0) and people that have the app installed will see the update show up on their computers soon thereafter.

**IMPORTANT**

The new version of the app requires a new Kinect (for Xbox One) driver to work with your computer and will not be able to scan without it. Additionally the old version of the app will not scan with the new driver. (You can read more about the exciting new Kinect driver announcement here)

The new Kinect driver must also be installed manually. To install the new driver follow the steps below:

In Cortana type ‘Device Manager’ and hit enter
Find ‘Kinect sensor devices’ in the list
Expand everything under ‘Kinect sensor devices’ (this should expose ‘WDF KinectSensor Interface 0’)
Right click on ‘WDF KinectSensor Interface 0’ and select ‘Update driver’
There should be a popup window that asks “How do you want to search for drivers?”
1. Choose “Search automatically for updated driver software”
Assuming all goes well, you should have just installed the new driver. Right clicking on ‘WDF KinectSensor Interface 0’ again and selecting ‘Properties’ should show you that you have driver version ‘2.2.1610.17001’ or greater
If all does not go well and you did not get the new updated driver with the version listed above, remember that the driver takes time to filter through our backend system and be visible to all locations around the globe. If this happens, please be patient and try the same steps listed above at a later time.

For any issues regarding installing the new Kinect driver please let us know by commenting below.

If you have any feedback for, or issues with, the new 3D Scan app please leave your comments in the Feedback hub (Category: ‘Hardware, Devices, and Drivers’, Subcategory: ‘3D Scan’)

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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81 answers

Anonymous

2017-08-14T08:18:33+00:00

Dear CBGrant [MSFT]

Many thanks for your reply.

As you suggested, I tried to slightly change the depth settings and it's working a bit better with the Kinect fixed and the subject rotating.

However, with the previous version of 3D Scan, it was possible to have the kinect on a tripod and to scan the subject still in front of it, scanning only the front with no elements moving.

With the new revision, this seems to be impossible, as the error message appears, saying that there is not enough data to reconstruct the model.

Please see attached image of a scan with the previous version, both the Kinect and the subject are still.

Isn't this method available anymore ?

thank you!

Marco
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Anonymous

2017-08-11T18:02:44+00:00

Marco,

With your scans is the Kinect stationary or rotating around the object?

Matias' problem was an incorrect depth setting and I think your problem might be the same.

Remember to use your hand to find where the depth ends. Move your hand slowly away from the Kinect until it turns grey. If the Kinect is stationary and the object is rotating make sure, and this is important, that the Kinect does not see anything that is not rotating. If it catches a glimpse of a stationary wall or chair, the scan will be incomplete or partial like you are seeing. If the Kinect is rotating around the model then make sure you set the depth to be able to see everything you want scanned and walk around the model.

Unfortunately, you cannot adjust the resolution settings in the current version and there is no way to re-install the old version.

Let me know if any of this helps. If it doesn't please attach pictures like Matias did so I can get a better idea of what is happening.

Thanks!
Was this answer helpful?

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Anonymous

2017-08-11T11:11:56+00:00

Hello CBGrant [MSFT],

I am having the same issues that Matias Migo had.

I followed your instructions, changing the depth, but the scan comes out only partially, (like Matias showed in the photo) although in the preview everything is colored.

Moreover, if I take a scan of the front view, without rotating around the subjects, it says there is not enough information to create the model, while in the previous version it was possible and it worked perfectly.

Also, as for my art practice I am very interested in low resolution scans, and I appreciated the fact that in the previous version you could adjust the resolution. Is there any way to change the settings and be able to play with resolution?

Or even, any way to re-install the old version please ?

Many thanks

Marco
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Anonymous

2017-02-28T11:02:39+00:00

Hello CBGrant,

I had driver issues after some days with the new driver and my kinect didnt start so I uninstalled everything kinect related and removed all kinect related drivers.

with the device Manager im not able to get any driver from the internet and have to install the 2.0 SDK again to get the old driver (2.0.1410.19000) . But im not able to get the newest one when try to update the driver.

I also have the issue that my TS-PDU3 USB 3.0 card (with renesas chip) isn't reconised as sutible but i bought it course it was recomented as sutible.

https://www.amazon.de/dp/B003MVJG8Q/ref=pe\_386171\_38075861\_TE\_item

My board should be suatible for this card and its monted on a pcie 16x2 port. I have to let windows install its own driver for the usb3 or the kinect wont even show up in the device manager.

Hope you can help me out a bit.
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Anonymous

2017-02-10T23:14:49+00:00

You're welcome. I Usually scan a little below the maximum resolution for better frame rates. I´ll keep in touch

Thanks!
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