Same here, I've been a Zune player and software user for many years subscribed to whatever they were calling the subscription music service that year. It all disappeared with an update to the Zune 4.8 software today. I'm waiting to see if someone can fix this problem.
Here's what I know:
- As G_David points out, even though you can download music with Groove, the DRM files cannot be used with Zune software.
- I discovered the syncing (transfer of subscription music) not working last night, then I discovered the Marketplace gone this morning, along with missing device entries for the Zune as G_David mentioned. When I started my Zune software this morning on a second authorized Windows 10 computer, it first prompted me about restarting Zune software to complete some "features have changed" upgrade. At first downloading proceeded successfully and the Marketplace was available. After restarting the Zune software, the Marketplace disappeared!
- My Windows 10 computer is fully updated. There are no third party firewalls or AV running. When I try the Update process in the Zune software, I get an error. (I can't recall what it says right, now, but I will update this message.)
- By the way, Zune software collected music is importable into Groove's library, although my collection being so massive stopped at about 2/3s and no longer updates although Groove should monitor those subscription music folders.
- I could never stream music in the Zune software after November 2015 and end-of-year migration to Windows 10 PCs capable of still downloading marketplace music and syncing my Zune devices. I always had to use Groove to preview music.
Here's what I don't know:
- When will the music that's already stored on my Zune devices (3 currently, although only 2 were officially authorized) disappear? After I stop my subscription, if then? The devices still seem to go through a sync process with the Zune software, and will load purchased MP3s, but it's a very short process of syncing.
- When will the music on my computer in the Zune software's collection stop playing? After I stop my subscription, if then? Probably all of the DRM music files, when I check properties say that the rights are Unknown, I believe.
- Is it possible it's a temporary thing? Doubtful, but I've engaged in two separate chats with Microsoft, one through general chat, the other through Xbox 360. Maybe something will change for the better, but I'm not hopeful.
I have a subscription until February 2017! And I purchased two separate Windows 10 computers to take over this function when it stopped working on my old XP/Vista computers back in November. At first I could have up to three PCs, three Zune players, then four total, now just the two computers though I could add Windows phones, Surface tablets, etc.
We may be the only people on the Internet who are discussing this problem, but I intend to keep at it. I have a couple older posts that gave suggestions I tried but to no avail. I wish I could turn back the clock on the Zune software so it didn't update and cause this loss. I'm hoping this information will help.
AvuSankaralingam, are you sure the Groove marketplace is weaker or watered down compared to what you're used to? Seems like it's always been the same and a match to Zune Marketplace (no longer working).