Stability Issues with the Windows Live Mail 2012 Update – KB3093594

Anonymous
2015-12-16T23:20:34+00:00

We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

Thank you for reporting this issue.

We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

Please visit Update for Windows Live Essentials Mail 2012 or this thread for the latest updates.

***Update Dec 20^th^

Sorry for the delay in posting this update.

On Dec 17^th^we rereleased the Windows Live Mail update KB3093594.  For users who had previously installed this update and were experiencing a crash when launching the Windows Live Mail app, please download and re-install KB3093594 and this issue should be resolved.

https://support.microsoft.com/kb/3093594

Some users have independently reported a separate issue with sync of mail with attachments that we continue to investigate.

Update 1 February 2016

(posted as Issues 3 under Known issues ... for KB3093594 rev. 6.0)

Some customers have reported other issues with the release on December 17, 2015. This update is no longer being offered while Microsoft investigates these issues further. Server interactions will remain supported during this investigation.

NB: links to http://www.microsoft.com/en-us/download/details.aspx?id=49486  will not work

Windows for home | Other | Email and communications

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  1. Anonymous
    2015-12-18T17:51:19+00:00

    I did perform the update, but am no longer receiving email messages  I tried a test to see if the email comes in. No luck.

    I have to go to the Internet and go to outlook.com to see my e-mail messages and I hate it.  I love the Windows Live Mail 2012.  I have all my accounts there...see my calendar; and can check at a glance for any upcoming events -- all of which I cannot do from the Internet.  I also cannot hold an outgoing message in my outbox using outlook.com -- it automatically sends it and I cannot adjust the screen. 

    Don't mess up Windows Live Mail 2012... bring it back to the way it used to work.  PLEASE

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  2. Anonymous
    2015-12-19T05:16:11+00:00

    Affirmative, (yes) Kathy to your question.

    In my understanding we all are talking about the same thing.  We were 'suckered' into installing this update so that we (thought we) could continue using Windows Live Mail 2012.

    But it's been a week since the release, and almost**a week since Microsoft should have been aware of this problem.

    However, up to this point responses to this/these thread(s) are either next to non-existent or next to nonsensical, as far as I can ascertain.  (Is that looking at the glass half empty rather than half full?....Sorry).

    Nevertheless, I am resolved to get back into, and focus on, the spirit of the Holidays despite the fact that my Windows Live Mail 2012 has been rendered dis-functional by (hopefully) well meaning Microsoft Live Mail techs.

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  3. Anonymous
    2015-12-19T04:17:25+00:00

    KathyOls,

         I got the same email as I posted earlier or in another discussion. I believe that is where this all starts for everyone. It caused my Windows Live mail to crash. I could not do anything with it. I looked at my INSTALLED UPDATES LIST after installing this update and could not find it. Also INSTALLED HISTORY I believe. So I could not remove it as I could not find it. This never happens. Installed updates are always listed in the INSTALLED UPDATES list.

    So I uninstalled the whole Windows Live Essentials 2012 and reinstalled it. It seems like it is OK now although the OUTLOOK.COM (that is where the email came from) says that I will not be able to use Windows Live Mail After they make what ever changes they intent to make.

    I went out and purchased a Chromebook the other day. Feed up with Microsoft.

    Seems like they sabotage their own company doesn't it.

    I am pretty much not installing any of the Microsoft updates that they send out except for the security updates. I am also hiding any updates that I can not verify.

    This update from the OUTLOOK.COM team that I installed, I knew when I installed it that I should not of been installing it. My intuition was right.

    I will never install another update.

    TomS

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  4. Anonymous
    2015-12-17T22:04:26+00:00

    I would suspect NOT as Sharief K' comment in his post was "We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms." I reckon his next comment is a red herring.

    Having said that the dates on the files within KB3093594 are later than those on my machine, but I did remove and reinstall the software to try and remove the patch, unsuccessful as the problem still arose.

    I am hoping that when the bug is fixed they will inform us here.

    I am not going to attempt to install this KB until then as I have enough problems with the December cumulative security update refusing to install, causing multiple restarts in a loop.

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  5. Anonymous
    2015-12-17T21:28:54+00:00

    Sharief K,

    What is wrong with you people? I went to the link you enclosed

    Please visit Update for Windows Live Essentials Mail 2012 or this thread for the latest updates.

    and I do not know what they are talking about.

     Is KB3093594 fixed or not?

    TomS

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