Stability Issues with the Windows Live Mail 2012 Update – KB3093594

Anonymous
2015-12-16T23:20:34+00:00

We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

Thank you for reporting this issue.

We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

Please visit Update for Windows Live Essentials Mail 2012 or this thread for the latest updates.

***Update Dec 20^th^

Sorry for the delay in posting this update.

On Dec 17^th^we rereleased the Windows Live Mail update KB3093594.  For users who had previously installed this update and were experiencing a crash when launching the Windows Live Mail app, please download and re-install KB3093594 and this issue should be resolved.

https://support.microsoft.com/kb/3093594

Some users have independently reported a separate issue with sync of mail with attachments that we continue to investigate.

Update 1 February 2016

(posted as Issues 3 under Known issues ... for KB3093594 rev. 6.0)

Some customers have reported other issues with the release on December 17, 2015. This update is no longer being offered while Microsoft investigates these issues further. Server interactions will remain supported during this investigation.

NB: links to http://www.microsoft.com/en-us/download/details.aspx?id=49486  will not work

Windows for home | Other | Email and communications

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  1. Anonymous
    2015-12-19T01:21:21+00:00

    zamorazeke,

    Unbelievable isn't it? They send out updates that immediately cause the application to crash. You  can not find the update anywhere after you install it? You can't remove it. You have to uninstall and reinstall to get rid of thing that does not work?

    Did you catch the post before yours from 12/18

    The one fromhttp://answers.microsoft.com/en-us/profile/c406c5f3-5bf2-47bb-afc2-488cf11a9357PA Bear MS MVP  on Dec 17  telling me to post to my own thread to AVOID CONFUSION?

    TomS

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  2. Anonymous
    2015-12-19T00:02:32+00:00

    I have had the same problems as several of the users who posted here.  I am using Windows 7.  When first I installed the update my inbox would download and show new emails but would include emails I had previously read and deleted from Windows Live Mail.  Then I noticed all emails I sent would show as emails addressed to me in my sent emails folder, finally (and last) I could not download any new emails...so now I must log in to my email account online to access new emails on my hotmail account.

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  3. Anonymous
    2015-12-18T23:51:55+00:00

    To avoid confusion & duplication of effort, please post any/all further follow-up in replies to your own, new thread => http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/what-are-you-supposed-to-do-with-windows-live/5f9bf730-f05d-42ed-87a1-3cd034bd1136

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  4. Anonymous
    2015-12-18T22:40:53+00:00

    I am using WLM 2012 on Win 8.1.  I installed the update a few days ago.  Although I have not had any stability issues, I have noticed something weird...

    If I go to "Sent items", every email I have sent since the update shows my name in the "To" column.

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  5. Anonymous
    2015-12-18T12:02:19+00:00

    Thank you.

    We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

    Could I please ask for some clarification: are the reports you refer to crash reports submitted through WER? If so, is this what you mean by 'stability issues'?

    We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

    I ask for clarification because the crashes I've seen reported in these forums are overwhelmingly occurring in Windows 10. So:

    • Does users on applicable platforms mean only those on Windows 7, 8 and 8.1 - the platforms to which the update applies? Even though there have been no confirmed reports of program crashes on these platforms?

    Or:

    • Is this forthcoming fix also intended to enable the update to be applied on Windows 10?

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