Universal mobile keyboard won't work

Anonymous
2015-12-25T13:48:16+00:00

The keyboard works fine while plugged in charging but as soon as it is unplugged to actually be mobile, like its name would suggest, it won't turn on. Even manually using the power/pair button on the side doesn't work. Am I missing something or does it sound like it's definitely broken?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

56 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-06-27T23:20:13+00:00

    First off the good points. Beautifully crafted, with lovely keys and excellent typing experience which reminds me of the classic thinkpad keyboards. Functions are equally amazing and all work fine with a myriad of useful shortcuts. The cover is a work of art that slides open and attaches with magnets. Now let us explore the major flaw. As many have reported the keyboard having a problem charging at some point- although it may still work when plugged in. This happened to me and therefore I took it apart to discover the problem. Let me say that it is not possible to open up the keyboard without causing damage and I suspect will lead to it being unusable. But I did so to discover the problem. More info on my amazon product review! https://www.amazon.co.uk/d/21i/Microsoft-Universal-Mobile-Keyboard-Black-UK-Layout/B00NSNDIJQ/ref=sr\_1\_3?ie=UTF8&qid=1498604396&sr=8-3&keywords=TABLET%2BKEYBOARD%2BUK&th=1

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-05-17T15:09:12+00:00

    Thanks for your tip. I went to the store with my credit card statement. I also happened to have the purchase registered in a loyalty programme of the store.

    They cannot give me a refund, but I will have it swapped or serviced.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-05-14T12:57:49+00:00

    If you bought it in Europe consumer law is very strong, so as long as you can produce a proof of purchase (a credit card statement often counts) then you should be able to return it as faulty.

    If you are in the US the law is less helpful, but customer service is often better, so I would try your luck.

    Either way, yes you have bought a piece of junk and Microsoft seems disinclined to care. However, if you register it with them there should be able to get it swapped at least, although that isn't a great long-term solution as they all appear to develop this fault eventually.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-05-14T10:03:48+00:00

    I bought mine yesterday while staying at a hotel. It worked fine while on the charger so I threw the box and the receipt away only to realise today that I am also affected by the same issue. Does this mean that I am now left with a brand new piece of equipment which is useless and I can do nothing about it?

    Was this answer helpful?

    0 comments