Far Cry 3 crashes on Windows 10 after 15 minutes of gameplay

Anonymous

I updated my 64-bit 8.1 to Windows 10, and far cry 3 was the one crashing in 10 mins, every time. All the drivers were up to date, and yet no good news. The game started, 10-15 minutes of gameplay, crash. I re-installed Windows 10 x64 from zero, and when it went to Far Cry 3, the problem stayed the same.

There is a solution!

Thanks to SamaelShih, it has been figured out that TabletInputServiceforces FarCry3.exe to crash, when enabled. To solve the crash problem:

Open Task Manager
Go to Services
Identify TabletInputService (Touch Keyboard and Handwriting Panel Service)
Stop the service
Launch FarCry3

Service could be re-enabled, when you're done.

Enjoy!

"Did I ever tell you the definition of the "Insanity"?" -pretty much, what's been happening in this thread for the last 3 months.

~~Failed attempts：~~

I figured out couple things:

Everyone encountering same problem have Windows 10 64-bit. I have Far Cry 3 working smoothly on another PC, having Windows 10 32-bit, also updated from 8.1.
Problem is related to DirectX audio file, xaudio2_7.dll, possibly because of its incompatibility with a new OS.
Disabling Realtek Audio (or any other sound driver) will remove crash, but you play silent. Not a solution.
It is definitely Microsoft bug, since I tried re-installing Far Cry for hundreds of times, run in every single compatibility combination, even tried running couple pirated releases - no result.
Re-installing DirectX, Visual C++ and .NET Framework don't give any positive result.

PC Description: Lenovo Edge 15, Intel I7-5500U, Intel HD Graphics 5500, 8GB RAM, 64-bit Windows 10 Enterprise

Similar threads are going there, but no valid solution exist yet.

http://answers.microsoft.com/en-us/windows/forum/games\_windows\_10/far-cry-3-has-stopped-working-on-windows-10/8c6cf0d6-1142-4658-b17a-dd630fe79f0f

https://www.reddit.com/r/farcry/comments/3fw6j1/cant\_run\_far\_cry\_3\_on\_windows\_10/

Dear community, help on this question will be really appreciated.

Update 1:

Through Event Viewer, I figured out that the following modules appear to be failing one by one:

xaudio2_7.dll

d3d10.DLL

C:\Windows\SYSTEM32\MSVCR100.dll

igd12umd32.dll

d3d10.dll_unloaded

d3d10core.dll

d3d12.dll

Last two fail most of the time.

Update 2:

sfc /scannow showed corrupted opencl.dll file. I re-installed Intel HD Graphics, but it gave no result.

Update 3:

On Ubisoft forum, they offered to install the game on the system disk (C:), which was something, I have not tried yet.

Unfortunately, game crashes the same way. Recent two launches failed, referring to same module, XAudio2_7.dll_unloaded

~~Good thing is, once game is installed on C:, only xaudio2_7.dll fails.~~

A further suggestion of removing/renaming the xaudio2_7.dll file at system folder (*syswow64*, not *system32*) solves the crash, but totally removes the sound from a game.

Complete fail report:

Faulting application name: farcry3.exe, version: 0.1.0.1, time stamp: 0x51226a37

Faulting module name: XAudio2_7.dll_unloaded, version: 9.29.1962.0, time stamp: 0x4c0641e5

Exception code: 0xc0000005

Fault offset: 0x0003a5e0

Faulting process id: 0xa10

Faulting application start time: 0x01d0fef7d665a842

Faulting application path: C:\Program Files (x86)\Far Cry 3\bin\farcry3.exe

Faulting module path: XAudio2_7.dll

Report Id: 61dfc555-bae3-44ca-bfd3-e32a0b0f4e65

Update 4:

Recent too launches showed that game crashes due to the failure of d3d10.dll and d3d10core.dll . Whether the cause is the hardware is still unknown, but I've found an opinion, that the problem could be caused by IntelHD Graphics Card itself.

The suggestion of lowering the sound quality to the lowest (16bit, 44100Hz) did not prevent the crash, unfortunately.

Complete fail report:

Faulting application name: farcry3.exe, version: 0.1.0.1, time stamp: 0x51226a37

Faulting module name: d3d10.DLL_unloaded, version: 10.0.10240.16384, time stamp: 0x559f3c01

Exception code: 0xc0000005

Fault offset: 0x000ba5e0

Faulting process id: 0x2674

Faulting application start time: 0x01d1078b8afb867f

Faulting application path: C:\Program Files (x86)\Far Cry 3\bin\farcry3.exe

Faulting module path: d3d10.DLL

Report Id: 19e8bb01-71dd-4113-9f96-f8be35e66dcb

and:

Faulting application name: farcry3.exe, version: 0.1.0.1, time stamp: 0x51226a37

Faulting module name: d3d10core.dll_unloaded, version: 10.0.10240.16384, time stamp: 0x559f3bc3

Exception code: 0xc0000005

Fault offset: 0x0000a5e0

Faulting process id: 0x20a0

Faulting application start time: 0x01d10789548cf142

Faulting application path: C:\Program Files (x86)\Far Cry 3\bin\farcry3.exe

Faulting module path: d3d10core.dll

Report Id: fcbe1f30-b603-4cc1-9040-099b371d91e2

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Try to shutdown the windows service the name call "Touch Keyboard and Handwriting Panel Service".

I hope it helps you.

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42 additional answers

Anonymous

2015-11-06T14:41:53+00:00
Hi,

I understand the inconvenience that you are facing and I appreciate your efforts for trying the probable solution.

As the issue seems to occur due to the audio files, I suggest you to re-install the audio drivers, video derivers and all the applications that were provided by the manufacturer to provide extra features to this drivers.

If it doesn’t helps I suggest you to re-install the audio drivers, video derivers and all the applications that were provided by the manufacturer to provide extra features to this drivers in the compatibility mode and check if it helps. (Please do install all the drivers and the applications in the same compatibility mode i.e. if you are installing the Windows 8.1 drivers please install the supported application also of the same version.)

To install the drivers in compatibility mode follow the steps below:
1. Download the driver from the manufacturer’s website.
2. Right-click on the driver setup file and click on ‘properties’.
3. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
Hope this helps. Please respond if you have any further related query.

Thank you.
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Anonymous

2015-10-31T19:30:49+00:00

Thanks, ArtyChas, for posting here and including all of the things you have tried. I would like to add that I also have this exact problem. I'm running Windows 10 64-bit & Realtek Audio, and Far Cry 3 crashes 15 minutes after starting -- every single time. When I consult Event Viewer, I get the same error messages as you: usually XAudio2_7.dll_unloaded, but also d3d10.DLL_unloaded, d3d10core.dll_unloaded, and msvcp110_win.dll_unloaded.

Frustrating, to say the least!

If anyone has found any possible solutions or has any other ideas, please post and let us know.
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Anonymous

2015-10-23T01:55:42+00:00

Thank you for you reply.

I tried various patches, versions. Furthermore, I also tried more than just reinstalling - I reset my OS, just to see if far cry problem persists.

Unfortunately, no successful result.

You can refer to the heading of the topic, as I update it, if new solution/suggestion/information is been discovered.
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Anonymous

2015-10-23T00:43:35+00:00

Hi Arty,

Thanks for replying to us with the status of your issue.

As the issue still persists, I suggest you to Uninstall the game and try installing it again and check if it helps.

Refer to the below link:

http://far-cry.ubi.com/fc-portal/en-GB/downloads/index.aspx

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.
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