Far Cry 3 crashes on Windows 10 after 15 minutes of gameplay

Anonymous
2015-09-19T17:03:07+00:00

I updated my 64-bit 8.1 to Windows 10, and far cry 3 was the one crashing in 10 mins, every time. All the drivers were up to date, and yet no good news. The game started, 10-15 minutes of gameplay, crash. I re-installed Windows 10 x64 from zero, and when it went to Far Cry 3, the problem stayed the same.

There is a solution!

Thanks to SamaelShih, it has been figured out that TabletInputServiceforces FarCry3.exe to crash, when enabled. To solve the crash problem:

  1. Open Task Manager
  2. Go to Services
  3. Identify TabletInputService (Touch Keyboard and Handwriting Panel Service)
  4. Stop the service
  5. Launch FarCry3

Service could be re-enabled, when you're done.

Enjoy!

"Did I ever tell you the definition of the "Insanity"?" -pretty much, what's been happening in this thread for the last 3 months.

Failed attempts:

I figured out couple things:

  1. Everyone encountering same problem have Windows 10 64-bit. I have Far Cry 3 working smoothly on another PC, having Windows 10 32-bit, also updated from 8.1.
  2. Problem is related to DirectX audio file, xaudio2_7.dll, possibly because of its incompatibility with a new OS.
  3. Disabling Realtek Audio (or any other sound driver) will remove crash, but you play silent. Not a solution.
  4. It is definitely Microsoft bug, since I tried re-installing Far Cry for hundreds of times, run in every single compatibility combination, even tried running couple pirated releases - no result.
  5. Re-installing DirectX, Visual C++ and .NET Framework don't give any positive result.

PC Description: Lenovo Edge 15, Intel I7-5500U, Intel HD Graphics 5500, 8GB RAM, 64-bit Windows 10 Enterprise

Similar threads are going there, but no valid solution exist yet.

http://answers.microsoft.com/en-us/windows/forum/games\_windows\_10/far-cry-3-has-stopped-working-on-windows-10/8c6cf0d6-1142-4658-b17a-dd630fe79f0f

https://www.reddit.com/r/farcry/comments/3fw6j1/cant\_run\_far\_cry\_3\_on\_windows\_10/

Dear community, help on this question will be really appreciated.

Update 1:

Through Event Viewer, I figured out that the following modules appear to be failing one by one:

xaudio2_7.dll

d3d10.DLL

C:\Windows\SYSTEM32\MSVCR100.dll

igd12umd32.dll

d3d10.dll_unloaded

d3d10core.dll

d3d12.dll

Last two fail most of the time.

Update 2:

sfc /scannow showed corrupted opencl.dll file. I re-installed Intel HD Graphics, but it gave no result.

Update 3:

On Ubisoft forum, they offered to install the game on the system disk (C:), which was something, I have not tried yet.

Unfortunately, game crashes the same way. Recent two launches failed, referring to same module, XAudio2_7.dll_unloaded

Good thing is, once game is installed on C:, only xaudio2_7.dll fails.

A further suggestion of removing/renaming the xaudio2_7.dll file at system folder (*syswow64*, not *system32*) solves the crash, but totally removes the sound from a game.

Complete fail report:

Faulting application name: farcry3.exe, version: 0.1.0.1, time stamp: 0x51226a37

Faulting module name: XAudio2_7.dll_unloaded, version: 9.29.1962.0, time stamp: 0x4c0641e5

Exception code: 0xc0000005

Fault offset: 0x0003a5e0

Faulting process id: 0xa10

Faulting application start time: 0x01d0fef7d665a842

Faulting application path: C:\Program Files (x86)\Far Cry 3\bin\farcry3.exe

Faulting module path: XAudio2_7.dll

Report Id: 61dfc555-bae3-44ca-bfd3-e32a0b0f4e65

Update 4:

Recent too launches showed that game crashes due to the failure of d3d10.dll and d3d10core.dll . Whether the cause is the hardware is still unknown, but I've found an opinion, that the problem could be caused by IntelHD Graphics Card itself.

The suggestion of lowering the sound quality to the lowest (16bit, 44100Hz) did not prevent the crash, unfortunately.

Complete fail report:

Faulting application name: farcry3.exe, version: 0.1.0.1, time stamp: 0x51226a37

Faulting module name: d3d10.DLL_unloaded, version: 10.0.10240.16384, time stamp: 0x559f3c01

Exception code: 0xc0000005

Fault offset: 0x000ba5e0

Faulting process id: 0x2674

Faulting application start time: 0x01d1078b8afb867f

Faulting application path: C:\Program Files (x86)\Far Cry 3\bin\farcry3.exe

Faulting module path: d3d10.DLL

Report Id: 19e8bb01-71dd-4113-9f96-f8be35e66dcb

and:

Faulting application name: farcry3.exe, version: 0.1.0.1, time stamp: 0x51226a37

Faulting module name: d3d10core.dll_unloaded, version: 10.0.10240.16384, time stamp: 0x559f3bc3

Exception code: 0xc0000005

Fault offset: 0x0000a5e0

Faulting process id: 0x20a0

Faulting application start time: 0x01d10789548cf142

Faulting application path: C:\Program Files (x86)\Far Cry 3\bin\farcry3.exe

Faulting module path: d3d10core.dll

Report Id: fcbe1f30-b603-4cc1-9040-099b371d91e2

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2015-11-19T02:43:16+00:00

Try to shutdown the windows service the name call "Touch Keyboard and Handwriting Panel Service".

I hope it helps you.

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  1. Anonymous
    2015-10-19T12:09:43+00:00

    Thank you for your suggestion!

    I've already tried this before and unfortunately, none of this helped. Almost three months of searches and questioning did not bring not just solution, but even an explanation of what the cause might be.

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  2. Anonymous
    2015-10-07T13:35:58+00:00

    No problem with FC3 at all here. Playing in DX11. No Compatibility settings used.

    My Win10 64bit  is an upgrade from Win7 74bit (vs clean install), and the games were all installed on Win7.

    None of my games are installed to C:\ .

    Using Nvidia GTX770, and  Realtek HD audio with current Win10 Realtek, and other motherboard drivers,

    from AsRock (my motherboard mfg).

    Same performance as on Win7. The only difference, as with a lot of games on Win10, is when I close the game

    I get a bogus error stating that the game had a problem and needs to close . Yeah ! Right !

    The only problem is this senseless error message stopping the game from finishing closing.

    No idea what   XAudio2_7.dll_unloaded means, but there is no problem with the XAudio2_7.dll .

    • If the XAudio2_7.dll has been corrupted you can no longer delete and reinstall using the DirectX Web installer

    as MS has mysteriously  stopped providing it, but you can re-install all DirectX files using the DirectX runtime installer which will overwrite all existing files and fix any corrupt files in the process.

    While this installer may look outdated, there have been no new DX 9, 10 or 11 files since June 2010 -

    Download Details - Microsoft Download Center - DirectX Redist (June 2010)

    • MSVCR100.dll - is a C++ file. Reinstalling C++ 2010 should reinstall that file should it be corrupt

    (use both with 64bit OS).

    Download: Microsoft Visual C++ 2010 Redistributable Package (x86) - Microsoft Download Center - Download Details

    Download: Microsoft Visual C++ 2010 Redistributable Package (x64) - Microsoft Download Center - Download Details

    .

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  3. Anonymous
    2015-10-07T11:29:55+00:00

    Dear Support Enginner,

    Based on information provided, is there a possibility you could try to recreate that issue? A lot of people have problem with, what I am confident, xaudio2_7.dll compatibility with x64 windows 10.

    Recently, I've encountered the problem with explorer, which was caused by ESET Nod32 Antivirus. Fortunately, the ESET team recreated and the fix was released via Windows Update few days after. Could that be the cause, as well, or rather other software that might prevent xaudio2_7.dll from normal functioning?

    I'd be glad to provide you with any additional information, if neccessary.

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  4. Anonymous
    2015-09-29T21:03:55+00:00

    same problem crashes after about 15 min of game play... nothing helps as of yet..pathetic

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