Getting Error code 0x80048820 Sorry, we were unable to sign you in to Windows Live ID at this time. Please try again later

Anonymous
2014-12-16T22:09:11+00:00

Original title: I can't connect to Hotmail via Windows Live Mail

I normally access my Hotmail account via Windows Live Mail but suddenly I'm getting this message when I try to login:

Unable to send or receive messages for the Hotmail (rggraham1947) account. Sorry, we were unable to sign you in to Windows Live ID at this time. Please try again later.

Server Error: 0x80048820

Server: 'http://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'

Windows Live Mail Error ID: 0x80048820

When I checked the server information in the hotmail properties it shows:

http://mail.services.live.com/DeltaSync\_v2.0.0/sync.aspx

I don't think this is correct but I don't remember what the correct settings should be.

Can anyone help, please?

regards,

rggraham1947

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-12-31T11:55:48+00:00

    Almost there; Now I just need to recover my folders! I assume they are on my hard drive somewhere but WLM doesn't load them.

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  2. Anonymous
    2014-12-30T16:22:52+00:00

    Is this before or after sending the test message?

    This account has POP disabled. Go to the Outlook.com options page to enable POP.

    Log in to your account at http://mail.live.com. Click the settings cog and select Options. Enable POP and specify what to do with deleted messages under Connect devices and apps with POP.

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  3. Anonymous
    2014-12-30T15:28:24+00:00

    Always pays to search for error messages as exact as possible. One assumes you are also getting the same "Error code 0x80048820" as of around the 19th Dec? What version of windows including and service packs. Also what version of Windows Live Mail Desktop and Internet Explorer would help. These are usually found under the Help > About of the relevant program.

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  4. Anonymous
    2014-12-30T15:20:24+00:00

    I've made these changes but, once again, the hotmail login keeps asking me to confirm my username and password and, when I close that window, I get the following message:

    "Unable to send or receive messages for the Hotmail (rggraham1947) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

    Server Error: 0x800CCC90

    Server Response: -ERR This account has POP disabled. Go to the Outlook.com options page to enable POP.

    Server: 'pop-mail.outlook.com'

    Windows Live Mail Error ID: 0x800CCC92

    Protocol: POP3

    Port: 995

    Secure(SSL): Yes"

    regards,

    rggraham1947

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  5. Anonymous
    2014-12-30T13:55:59+00:00

    ... Must issue a STARTTLS command first

    Port: 25

    Secure(SSL): No

    Back to the Properties dialogue. On the Advanced tab, select This server requires a secure connection (SSL) and make sure the server port for outgoing mail is 587. Make sure also that you have selected My server requires authentication on the Servers tab.

    Remove any unsent messages from the outbox, then close down Windows Live Mail and wait a few minutes for the program to complete its housekeeping and store the new SSL settings. Re-launch the program, then compose a new test message with a unique subject and send it to yourself. Post any new error message in your reply.

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