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My Win 7 64bit laptop recently installed update KB2952664, which sent everything to a grinding halt. Through a combination of research and spending a whole weekend uninstalling different updates I pinned down the problem to this update.
I can uninstall the update, which brings the laptop back to life, but it immediately shows up again in the installed updates panel. If I restart the laptop after uninstalling the update the problem immediately returns.
Why is the update magically reappearing and how do I remove it for good?
Thanks!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Anyone have an idea?
You could stick to your own, new thread => http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/unable-to-uninstall-kb2952664/0285127c-03f7-4454-9e95-5ca4c3762f5e
You may obtain Microsoft-sponsored Premium (i.e., paid) Support via the Answer Desk => http://answerdesk.microsoftstore.com
I got the commands to run and now the system is saying it does not have access to the file. I believe I said Run as Administrator.
Anyone have an idea?
Thanks!!!!!!
Your method enabled me to finally clean out the KB2952664 mess. I had left a couple of machines on automatic update and they received the update by mistake.
wusa.exe /norestart /uninstall /kb:2952664
On our computers this command doesn't help. The command runs and finishes without error, but KB2952664 is not uninstalled. Perhaps because so many different versions of KB2952664 were installed on top of each other? The other KBxxxxxxx uninstall commands worked well, so it seems to be a specific KB2952664 problem
dism /online /get-packages | findstr KB2952664
Very helpful, with this line I could see all the different KB2952664 versions. Some machines had 9 of them!
dism /online /remove-package /PackageName:Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.1.3
This removes version 6.1.1.3 only. On machines that also have versions 6.1.0.12, 6.1.3.0, 6.1.7.4, 6.1.8.2, etc. etc. this command must be repeated with the appropriate version numbers
On some of my machines three specific versions cause an "invalid package" error:
/remove-package /PackageName:Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.0.12
/remove-package /PackageName:Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.0.12
/remove-package /PackageName:Package_for_KB2952664_SP1~31bf3856ad364e35~amd64~~6.1.0.12
Oddly enough they were removed anyway!
Run a final Get-HotFix -id KB2952664 command , and the output should be something like:
Get-HotFix : This command cannot find hot-fix on the machine 'localhost'. Verify the input and Run your command again.
At line:1 char:11
+ CategoryInfo : ObjectNotFound: (:) [Get-HotFix], ArgumentException
+ FullyQualifiedErrorId : GetHotFixNoEntriesFound,Microsoft.PowerShell.Commands.GetHotFixCommand
Which translates to: "KB2952664 not found"; Success!!!
- Can you explain why you are suggesting I uninstall 7 files?
- Why would I do the uninstall of the 8.1 files?
- What is the purpose of the findstr command?
- What does the remove command do and can I copy and paste this long command?
I didn't suggest or recommend any of the above.
Please stick to your own thread. Thank you.
