Select Start, All Programs, Accessories, right click Command Prompt, and click
Run as administrator from the drop down menu.. Type
*cd* and press ENTER. Type "chkdsk c: /r" without the quotes and hit ENTER. Make sure you include the spaces indicated. Enter
Y when asked whether you wish to run chkdsk on restarting the computer. Type
exit, press the ENTER key and restart the computer.
Please run System File Checker and say if it cannot fix corrupted files:
http://support.microsoft.com/kb/929833
Please run Driver Verifier and provide further dump files as they arise.
Please restart your computer, allow 30 minutes for the system to run before uploading further information so that the impact of making changes can become apparent.
Please provide an updated copy of your System Information file. Type
System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is
located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is
accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained
in safe mode.
Please upload and share with everyone fresh copies of your
System and Application logs from your Event Viewer to your One Drive (formerly Sky Drive) and post a link here. You can remove the earlier copies of the logs from your OneDrive.
To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System,
select Action from the Menu and Save All Events as (the default
evtx file type) and give the file a name. Do the same for the Applications log. Do
not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do
not clear logs whilst you have a continuing problem.