Windows Phone Browers Not Displaying Selected Pages - "We're having trouble displaying this page."

Anonymous
2014-11-29T04:52:08+00:00

Phone: Windows Phone 8.1 (Lumia 1020), running IE 11.

Issue: Several, but not all, web pages generate the same error:

"We're having trouble displyaing this page.  We're having trouble with the page you're trying to reach and can't open it right now.  Try the following: Refresh the page or try again later."

Example: Mobile.aa.com loads fine.  When I tap "Login", the login page generates the error.

AND, if I set the phone to use the desktop pages (not mobile), www.aa.com loads fine, and when I try to log in, I get the same error.

I have verified the sites are working (I can log in to both the mobile and desktop sites via Chrome, Firefox, and IE on an Android phone and Windows 7 laptop).

I have verified with the carrier it isn't them (the Android phone is on their network).  I can send/receive emails, texts, SMS, both via wifi and LTE data. And when a web page works, it works regardless of whether I am on wifi or LTE (cellular) data.  And the error occurs regardless of whether I am on wifi or cellular data.

Help!  These sites are rather critical to me.

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2016-02-19T12:31:28+00:00

    I have the same problem.  Ironically, Microsoft's own website https://products.office.com refuses to open!  When it does open after waiting a long time, it opens in the minimal HTML mode where the menus on the website are rendered like a nested unordered list.

    I first noticed this problem about a year ago on my Lumia Icon.  Soon after, I installed Windows Phone 10 technical preview on it, where the problem was not seen!  That was one of the reasons I was forced to continue using Windows Phone 10 technical preview despite other issues at that time. (Now it is much better, so it's a different story :-)).

    This week I bought a new Lumia 640 with Windows Phone 8.1.  I was hoping the problem would have been fixed by now.  I was wrong.

    This is one of those severe issues due to which I don't recommend windows phone 8.1 to others.  Some issues can be tolerated, this one is not one of them.

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  2. Anonymous
    2015-06-23T18:58:39+00:00

    Problem eventually solved with the Denim update.

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  3. Anonymous
    2015-04-17T19:05:12+00:00

    Just kidding. It's probably coming soon to the USA.

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  4. Anonymous
    2015-04-17T18:07:40+00:00

    you might think of trying crossing the border to get the update, if that is at all is possible???

    Don't be silly, that's not how things work.

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  5. Anonymous
    2015-04-17T17:59:50+00:00

    Yesterday I called AT&T when I saw that Denim was available for the 920 in Canada, but the support person didn't know when AT&T would have Denim available in the US. Glad to see that it fixed the issue for you.

    It's probably coming soon. Others in my family  got it (in Canada as well) about two weeks ago, but on newer models (Lumia 1050 I believe). So I believe they're just doing the 920 now in Canada. See what models they've updated to Denim in the States. Or, not sure if it's working, but depending on where you're located, you might think of trying crossing the border to get the update, if that is at all is possible??? Like a weekend trip. USD is strong now compared to CAD.

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