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I recently upgraded to Windows 10, I had Windows 8.1 before and did not like it so, I was more than willing to upgrade. Since I upgraded I have been getting the "VIDEO_TDR_FAILURE" Error while playing a game on Steam called Borderlands 2. This Error does not appear while playing any other game and did not happen before the upgrade. Any help with this? I have read quite a few posts that talk about updating the Graphics Card's Driver, but it is up to date. Not really sure what to do, other then downgrade back to Windows 8.1 until I can find an appropriate fix for this issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This is clearly a Windows 10 issue. I could run my Facebook slots game with no problems before I switched to Windows 10. NOW ! When I play FACEBOOK SLOTS ....which is not an extremely heavy graphics game on my 1200 Alienware X51 gaming desktop. I keep getting this ridiculous error. My desktop eventually shows a blue screen with the error : VIDEO_TDR_FAILURE (igdkmd64.sys). Now what is the problem and how do I fix this please :)
This is rubbish, the problem is clearly with Windows 10 and Nvidia Drivers.... Im running the same games with the same Gigabyte GTX 970 WF3 OC as before the upgrade to Windows 10 and only since then have i too had this problem and i can tell you 100% that the upgrade to Windows 10 is the only system change ive made ! ! ! ! ..... The GTX 970 is plenty powerful enough to handle Breach and Clear Deadline which is so basic is ridiculous.... i can play GTA 5 maxed at 1080p for god sakes. So to blame it on Graphics Cards been overloaded or used beyond its capabilities is an absolute joke of an excuse ...... I will be rolling back if you don't get this issue sorted. We are not stupid Microsoft ! Pull your finger out !!!!
This happens on Breach and Clear Deadline with a Gigabyte GTX 970 and Nvidia Driver - 355.6 ( the latest one ) and also done it with the driver before too....
I have the standard Intel Graphics card that came with the computer. The issue is Windows 10. Don't try blaming it on "outdated" drivers. They're not outdated. I keep my Laptop up to date as much as possible. Please find an actual fix to this issue. I am am tired of reading these "fixes" that are only just a way for you to play us off like its our fault. We all know that its your OS, not us. Please stop with the petty reply's on how to update the drivers that are UP TO DATE.
I read your replay but I still have a question how is it that the video card on my laptop handled Diablo 3 ROS very well without any problems before Windows 10 but suddenly gives me this problem over and over.
At times I cant even start up my laptop and log on without this happening.
Is the only real solution to go back to Windows 8.1 Pro again?
Hi,
Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.
The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed.
Check this:
https://msdn.microsoft.com/en-us/library/windows/hardware/ff557263(v=vs.85).aspx
The most common reason for this issue is that the graphics device is being overloaded or used beyond its capabilities.
This happens most often when playing graphic intensive games, but can happen with any process that uses a large amount of graphic resources, such as when editing or creating videos.
I would suggest you to download the latest graphics card drivers from the manufacturer website and install it in compatibility mode. Follow these steps to install the drivers in compatibility mode and check if that helps.
a. Download the driver from the manufacturer’s website.
b. Right-click on the driver setup file and click on ‘properties’.
c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
If the issue still persists, I would suggest you to get in touch with the game manufacturer since its specific to that particular game.
Keep us posted if you face any issues on windows in future. We will be glad to help you.
