Video TDR Failure Windows 10

What the engineer says seems to make sense - I've done a bit of digging on the issue. Sounds like improvements may be needed either in how Windows talks to graphics drivers or vice versa...or both. 

Initially, I didn't use the Windows 10 driver and just kept my old one from Windows 8.1 (as normally for me, I don't normally need to worry about drivers when I have upgraded in the past) and found after a while of use it just kept randomly crashing the driver. I upgraded to the Windows 10 driver, that stopped and now this happened (VIDEO_TDR_FAILURE). First time though, but I thought I would look into it to try and prevent it in the future.

Anyway, for the sake of proving data:

Game: Final Fantasy XIV: A Realm Reborn (Using the Direct X 11 client)

Graphics Card: MSI NVidia GeForce GTX 980 4gb

Driver: Version: 355.60 - GeForce Windows 10 Driver

I recently upgraded to Windows 10, I had Windows 8.1 before and did not like it so, I was more than willing to upgrade. Since I upgraded I have been getting the "VIDEO_TDR_FAILURE" Error while playing a game on Steam called Borderlands 2. This Error does not appear while playing any other game and did not happen before the upgrade. Any help with this? I have read quite a few posts that talk about updating the Graphics Card's Driver, but it is up to date. Not really sure what to do, other then downgrade back to Windows 8.1 until I can find an appropriate fix for this issue.

This is a known issue with this Game and several others

I believe Intel is addressing the TDR failures with a new driver release. I'd say check Windows update later this week for a new driver and let me know if it helps.

do this. Start -> run -> type 'dxdiag' in the run window. The on dxdiag click the display tab, that will tell you which driver windows is using. Right now the latest on Windows update is 4256

Thank you Kevin for the reply.

Driver 4256 is the driver I have. 

I hope Intel fixes this very soon. My hubby thinks he's broken the PC when the screen goes black. LOL

I believe Intel is addressing the TDR failures with a new driver release. I'd say check Windows update later this week for a new driver and let me know if it helps.

do this. Start -> run -> type 'dxdiag' in the run window. The on dxdiag click the display tab, that will tell you which driver windows is using. Right now the latest on Windows update is 4256

Please list game(s), graphic card and driver version you have. So far there are a couple of posts

Borderlands 2 - Graphics driver unknown

Logon you get a TDR? what is your Graphics card and driver, and/or computer model?

I'm seeing this on my Win 8.1 that was upgraded to Win 10 (non Insider on this PC).

I get this when playing games on FB using Chrome and when playing Pogo games on AOL 9.8.

This only started with the upgrade to Win 10.

I have an Acer Aspire with an Intel HD 4600, driver 10.18.15.4256 dated 7-17-15. These are the drivers that Intel shows, but that is a big jump in #'s.

I'm also not sure which 1 to get or both. Any help would be appreciated.