KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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  1. Anonymous
    2014-05-06T16:42:48+00:00

    Davide I'm really happy for you but those steps were posted by the support folks way back on the 18th.  If these manual steps work, then the revised KB probably will work as well.  For those people (John, MW 67, etc etc) I think we'll be closing the bar down and still stuck here.

    Therefore for those folks that STILL cannot get this update installed even after yesterday's revision and are STILL throwing off errors please email me at susan-at-msmvps.com (change the -at- to @) and let's get support cases opened up.

    MW can you go and reactivate your case?  Yes I know, they haven't helped but I still truly want them to get your log files in this post v2 version of this update to ensure they understand what's going on.

    If you need help opening up a case, please just email me.

    Still no joy here, so my email is on  the way!

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  2. Anonymous
    2014-05-06T16:42:03+00:00

    When run from Windows update, it fails with a 80070003 error.  When run standalone from the 9355 msi, it runs all the way to the end and then just gives an unable to install dialogue with no error codes.

    More symptoms which probably would benefit from some supplemental tracing.  However, for a guess at the 3.  Apparently some users had a problem with a missing directory...

    http://chentiangemalc.wordpress.com/2014/04/03/case-of-the-kb2919355-installation-failure-windows-8-1-update-1/

    FYI

    Robert Aldwinckle

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  3. Anonymous
    2014-05-06T16:11:50+00:00

    P.S. also keep in mind yesterday's update does not include fixes for moving folders or system partitions that are out of space.  So those two triggers will still be present for those impacted by those.

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