KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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  1. Anonymous
    2014-04-19T17:19:46+00:00

    So, as of 4/19/2014 I am running again.

    Fifteen days later, I had to get a copy of Windows 8 Pro retail, and install again with new keys, preserving the settings and data. I had to use the retail keys that came with the media. (Abandoning my upgrade keys.

    So effectively, Windows 8.1 Pro on my computer was paid for twice.

    Thanks to the PSS people and moderators of this forum for your help. You were extremely professional.

    I hope someone is rethinking the main issue this exposed. It is possible for people who legitimately bought upgrades from the Web, to get their machines into a state, through a combination of circumstances for which both the user and Microsoft share some blame, which require the user to have physical media and a key that matches in order to be repaired.

    Michael

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  2. Anonymous
    2014-04-19T13:03:42+00:00

    Well, after numerous attempts, the worst happened and it looks like my boot manager got knocked out of whack... For me that was the final straw, so launched into a live-disc, backed up my important files, and nuked Windows 8... I'll probably re-partition and try again at a later date, say in June after this issue has time to either get MS to change their ridiculous patching stance on 8.1 update or the wrath of the community gets them to change their CM and Regression testing practices so that the issue is resolved. Until that date, the latest ubuntu release works great for me, runs everything i need it to either via a native version, mono, wine, or an equivalent replacement. I wish all the rest of you the best of luck!

    P.S. I don't hate windows, I just hate how MS' used to have a fairly reliable update process with earlier desktop editions. Why did they feel the need to change that?

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  3. Anonymous
    2014-04-19T09:11:40+00:00

    Hi shadowsports,

    I'm glad my solution also worked for you!

    And I totally agree that it's extremely hard - if not impossibile - to find a solution that works for everybody and for each specific system.

    This might be the reason why Microsoft, after 11 days, hasn't fixed this buggy update yet!

    Once the damage is done (due to failed Windows Update attempts), it's very difficult to find a fix. What I mean is, from a coding point of view, it would have been much easier and better to firstly ensure that Windows 8.1 Update did work on the most variety of systems BEFORE releasing it than try now to find a patch which can fix all issues for each machine...

    But the silence from Microsoft is really very very disappointing. Maybe a lots of head will be 'cut off' in Redmond after this major update failure.

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