black screen during calling with the lumia 930

Anonymous
2014-07-14T22:06:47+00:00

I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-07-24T18:10:51+00:00

Final Update.

The shop replaced my Nokia 930 with a new one.

In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.

So, if you have issues with proximity sensor, there is one option only... go to service.

Was this answer helpful?

2 people found this answer helpful.
0 comments

80 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-04-22T19:19:59+00:00

    Thanks for participating in the community, sameerbs. If the suggestion of SebastienLumia did not make any difference, the last basic fix you can try is recovering your phone's software using the Windows Phone Recovery Tool. You can install it on your PC from here: How can I recover/reset/restore my phone software?. Read the content of the link before using the tool. 

    Note: Though the link is intended for the US, it's still applicable wherever your location is.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-04-02T19:07:45+00:00

    I ve tried all the options, at the end did a factory reset. The phone worked fine and no black screen until I did the Store Updates and phone update. The problem started again. I think software update is required for this issue.. its not the proximity issue I can tell

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-01-30T03:20:52+00:00

    waltermarks69 wrote:

    The same problem plagues my phone. It was better without a case on but would still happen now and again. After a recent major update it is now constant with or without a case on it. Tried phone reset. Still remains.

    Yes.. you are using it without any 'case' .. but is there any Screen protector still afixed ..?

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more